Senior Vehicle Service Advisor – Fast-Paced Auto Care

Man Truck & Bus Uk Ltd; Leicester Forest East; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private health care

Pension contributions

25 days holiday

Employee car scheme

Job summary

MAN Truck & Bus UK Ltd in Leicester is seeking a Senior Technical Service Advisor to join our team on a full-time permanent basis. You will proactively plan workshop capacity, canvass for bookings to fill slots, and maintain vehicle history and service records with accuracy and compliance.

The role requires strong technical knowledge in a commercial vehicle setting, excellent communication, and the ability to work under pressure while meeting deadlines.

Qualifications

• Strong technical knowledge with prior experience in a commercial vehicle setting.
• Excellent telephone manner.
• Excellent organisational and administration skills.
• Proactive approach to work.
• Able to work to deadlines.
• Problem solving skills.
• Analytical skills including working with statistical and costing information.
• Ability to work in a fast pace environment and multitask.
• Work on own initiative and as a team player.

Responsibilities

• Proactively plan the capacity of the workshop.
• Canvass for and accept bookings for the workshop in order to fill available capacity.
• Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
• Maintain invoice filing in an accurate, timely and efficient manner.
• Correctly interpret customer or internal instructions and complete job cards / repair orders etc.
• Attend any training course as deemed necessary by the Regional Service Manager
• Provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
• Undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours, supervising and instructing trainees, and covering duties within the service administration department, this list is not exhaustive.
• Monitor all work to ensure that it is completed by the times required and report any likely delays to the customer to seek, records and communicate authority for any extra work required or parts to be ordered or fitted.
• Ensure that work done, parts & consumables used and tests carried out are accurately recorded on the job card / repair order. To cost the work and raise invoices.
• Order parts from the Parts Department and to order sub-contract work.
• Account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts.
• Provide times, hours sold, statistics and budgetary information.
• Enhance the image and reputation of the company whilst supporting its commercial interests.
• Achieve all company & personal KPI’s & maintain focus on all company financial objectives within given responsibilities.
• Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
• Deputise in all areas of the service department as directed by the Regional Service Manager.

Job description

MAN Truck & Bus UK Ltd in Leicester is seeking a Senior Technical Service Advisor to join our team on a full-time permanent basis. You will proactively plan workshop capacity, canvass for bookings to fill slots, and maintain vehicle history and service records with accuracy and compliance.

The role requires strong technical knowledge in a commercial vehicle setting, excellent communication, and the ability to work under pressure while meeting deadlines.