Senior Service Advisor — Auto Service Concierge

Vospers; Plymouth; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Birthday day off

Life Insurance

Motor discounts

Sickness scheme

Eye/flu vouchers

Bike to work

Professional development

Recognition programme

Job summary

Vospers is a family run motor dealer group in the South West. We are seeking a Senior Service Advisor to manage the Service Reception, ensuring a professional, courteous welcome and the highest level of customer satisfaction while supporting department profitability.

Based at Marsh Mills, Plymouth, the role involves booking in vehicles, producing accurate job cards and invoices, explaining work to customers, and meeting deadlines. Monday to Friday with Saturday on a rota.

Responsibilities

• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
• Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
• Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.
• Ensure that completion deadlines are met or if necessary extend collection deadlines.
• Load the workshop evenly throughout the week.
• Ensure correct documentation is completed when courtesy cars are loaned to customers.
• Carry out regular internal and account invoicing, invoice verification and invoice filing.
• Reconcile the cash till daily.
• Accurately maintain and update customer files.

Job description

Vospers is a family run motor dealer group in the South West. We are seeking a Senior Service Advisor to manage the Service Reception, ensuring a professional, courteous welcome and the highest level of customer satisfaction while supporting department profitability.

Based at Marsh Mills, Plymouth, the role involves booking in vehicles, producing accurate job cards and invoices, explaining work to customers, and meeting deadlines. Monday to Friday with Saturday on a rota.