Senior Service Advisor

Allscreens Nationwide Ltd; Sutton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

28 days holiday incl bank holidays

Career progression

Ongoing training

Job summary

A Senior Service Advisor role in Sutton, Surrey, working with a busy Bodyshop, offers a competitive basic salary up to £36,000 and a genuine OTE of up to £38,000. Mon-Fri, 7am–5pm, no weekends, plus 28 days holiday.

You will lead the service reception, manage customer expectations, and coordinate with insurers, suppliers, and internal teams. The ideal candidate has proven service-advising experience in automotive repair environments, strong leadership, excellent communication, and a drive to

Qualifications

• Proven experience as a Service Advisor, Senior Service Advisor, or similar customer-facing automotive role.
• Experience within a Bodyshop or accident repair environment is highly desirable.
• Strong leadership and team management skills.
• Excellent communication and organisational abilities.
• Ability to multi-task in a demanding environment.
• Knowledge of automotive DMS systems, with AutoFlow experience preferred.

Responsibilities

• Lead and motivate the service reception team to ensure high customer satisfaction levels.
• Build rapport with customers, assessing their needs and managing expectations effectively.
• Liaise with insurance companies, suppliers, and internal teams to facilitate smooth workflow.
• Manage the progress of repairs and insurance claims efficiently.
• Handle customer enquiries, providing timely updates throughout the vehicle repair process.
• Uphold and promote high standards of customer service to foster loyalty and referrals.
• Collaborate with workshop managers and departments to meet targets.
• Support business development activities, including upselling and securing new contracts.

Skills

Leadership

Customer service

Communication

Organisation

Multi-tasking

DMS systems

Tools

AutoFlow

Job description

We are recruiting on behalf of our client for the position of Senior Service Advisor in Sutton, Surrey. This is a key role within a busy and well-established Bodyshop, offering an excellent opportunity for an experienced automotive professional to lead customer service operations in a fast-paced environment.

• Competitive basic salary up to £36,000 dependent on experience
• Genuine OTE of up to £38,000 with attractive bonus incentives
• Monday to Friday working hours, 7am – 5pm, with no weekends
• 28 days holiday including bank holidays
• Opportunities for personal development within a reputable Bodyshop
• Supportive team environment with ongoing training and career progression
• Contributing to business growth and new contract development

Duties of a Senior Service Advisor:

• Lead and motivate the service reception team to ensure high customer satisfaction levels
• Build rapport with customers, assessing their needs and managing expectations effectively
• Liaise with insurance companies, suppliers, and internal teams to facilitate smooth workflow
• Manage the progress of repairs and insurance claims efficiently
• Handle customer enquiries, providing timely updates throughout the vehicle repair process
• Uphold and promote high standards of customer service to foster loyalty and referrals
• Collaborate with workshop managers and departments to meet targets
• Support business development activities, including upselling and securing new contracts

Requirements of a Senior Service Advisor:

• Proven experience as a Service Advisor, Senior Service Advisor, or similar customer-facing automotive role
• Experience within a Bodyshop or accident repair environment is highly desirable
• Strong leadership and team management skills
• Excellent communication and organisational abilities
• Ability to multi-task in a demanding environment
• Knowledge of automotive DMS systems, with AutoFlow experience preferred
• Reliable, professional, and committed to delivering excellent customer service