Bodyshop Advisor

Allscreens Nationwide Ltd; Grays; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Competitive basic salary

On-target earnings around £30,000

Training and development opportunities

Supportive team environment

Professional reception area

Opportunities to enhance communication

Job summary

A Bodyshop Advisor role based in Grays, Essex is open to motivated motor trade professionals who can deliver excellent customer service in a busy automotive environment.

Responsibilities include greeting customers, handling calls, updating customers on repair progress, booking appointments, and managing records. The role operates Monday to Friday, 8:00am to 5:00pm, with ongoing training and a supportive team.

Qualifications

• Excellent telephone manner and strong communication skills.
• Ability to build positive relationships with customers and team members.
• Proficient in Microsoft Office and other business systems.
• Well-organised with attention to detail.
• Capable of managing multiple tasks in a fast-paced environment.
• Positive, professional, and approachable attitude.
• Previous experience in reception or customer service is advantageous.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Manage incoming calls and direct enquiries appropriately.
• Maintain regular communication with customers regarding repair progress.
• Book appointments and manage customer enquiries efficiently.
• Process customer information accurately and maintain detailed records.
• Assist with invoicing, documentation and correspondence.
• Keep reception area clean and presentable.
• Represent the business professionally and promote excellent customer service.

Skills

Telephone etiquette

Communication skills

Organisational skills

Multi-tasking

Customer service

Tools

Microsoft Office

Job description

We are recruiting on behalf of our client for a Bodyshop Advisor role based in Grays, Essex.

This Bodyshop Advisor position offers an excellent opportunity for a motivated motor trade professional to deliver exceptional customer service within a busy automotive environment. The successful Bodyshop Advisor will play a key role in ensuring a positive customer journey while supporting the daily operations of the bodyshop.

• Competitive basic salary of £27,000 per annum, with an on-target earning of approximately £30,000
• Monday to Friday working hours, from 8:00am to 5:00pm, with a one-hour lunch break
• Supportive team environment fostering professional growth
• Ongoing training and development opportunities
• Professional and well-organised reception area
• Opportunities to enhance communication and organisational skills

Duties:

• Greeting customers and visitors in a friendly and professional manner
• Managing incoming calls and directing enquiries appropriately
• Maintaining regular communication with customers regarding repair progress
• Booking appointments and managing customer enquiries efficiently
• Processing customer information accurately and maintaining detailed records
• Supporting administrative tasks such as invoicing, documentation, and correspondence
• Ensuring reception area remains clean and presentable
• Representing the business professionally and promoting excellent customer service

Requirements for the Bodyshop Advisor role include:

• Excellent telephone manner and strong communication skills
• Ability to build positive relationships with customers and team members
• Proficient in Microsoft Office and other business systems
• Well-organised with attention to detail
• Capable of managing multiple tasks in a fast-paced environment
• Positive, professional, and approachable attitude
• Previous experience in reception, customer service, or the automotive industry is advantageous but not essential

If you are eager to start a rewarding career as a Bodyshop Advisor in Essex and meet the requirements outlined, this vacancy provides a fantastic platform to develop within the motor trade.