Senior Service Advisor

Lookers; Stirling; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lookers Stirling Audi recrute un Senior Service Advisor pour rejoindre leur équipe Aftersales. Ce rôle dynamique vous permettra d'interagir quotidiennement avec les clients, d'assurer un service de haute qualité et de bénéficier de possibilités de formation continue et de progression au sein de l'entreprise.

Qualifications

• Expérience préalable dans un rôle similaire dans l'industrie automobile.
• Capacité à travailler en équipe et de manière autonome.
• Passion pour le service client et les voitures.

Responsibilities

• Réserver des rendez-vous pour les véhicules des clients et informer sur les délais.
• Conseiller les clients sur la couverture de garantie et vendre des pièces supplémentaires.
• Gérer un volume élevé de clients quotidiennement.

Skills

Excellentes compétences en communication

Service client

Capacité à construire des relations

Tools

Kerridge

ADP

Job description

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Monday to Friday 8am-5.30pm + 1 in 4 Saturday morning (paid as overtime)

Lookers Stirling Audi are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices, Workshop and our enthusiastic and friendly Service Manager Manager, Paul Rafferty.

As a Senior Service Advisor at Stirling Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager, Paul. This is a truly exciting opportunity with potential for progression opportunities within Lookers!

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

As a Service Advisor at our busy Centre you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!