Customer Service Specialist - German Speaking

JR United Kingdom; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a fluent German Customer Service Specialist based in Edinburgh. This role involves maintaining high standards of customer service and supporting the relocation process for assignees. Candidates should possess strong organisational skills, attention to detail, and a proactive approach. Preferred experience in the relocation or global mobility industry and the ability to work effectively in a fast-paced environment are beneficial.

Qualifications

• 2+ years’ experience in a customer service / coordination position.
• Excellent customer service and organisational skills.
• Proactive, adaptable, and keen to learn new processes.

Responsibilities

• Maintain high customer service levels in line with company KPIs.
• Build effective relationships with clients and assist in service delivery.
• Serve as the coordinator of the relocation process for assignees.

Skills

Customer Service

Organisation

Multi-tasking

Attention to Detail

Analytical Skills

Tools

Microsoft Office

Job description

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Customer Service Specialist - German Speaking, edinburgh

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Client:

Alchemy Global Talent Solutions

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word