Senior Service Advisor

Allscreens Nationwide Ltd; Norwich; On-site; GBP 24,000 - 40,000; Full time

Job summary

A Senior Service Advisor role at Allscreens Nationwide Ltd in Norwich offers a chance to work with a prestigious automotive brand. You will provide outstanding customer service, oversee service appointments, and explain repair work clearly to clients.

This position emphasizes building lasting customer relationships and achieving service-related sales goals. Candidates should have proven experience in the motor trade, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade.
• Excellent communication and organisational skills.
• Knowledge of automotive repair processes and terminology.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to clients attending the dealership.
• Manage service appointments and work schedules efficiently.
• Offer clear technical explanations and updates regarding vehicle repairs and servicing.
• Build long-term customer relationships to promote retention.
• Achieve sales targets through service upselling and additional repairs.
• Maintain accurate and detailed records of customer interactions.

Skills

Customer service experience

Communication skills

Organisational skills

Automotive terminology knowledge

Fast-paced environment adaptability

Job description

We are currently recruiting for a highly skilled Senior Service Advisor to join a reputable prestige dealership in Norwich, Norfolk. This role offers an excellent opportunity for an experienced professional to enhance their career within a well-established and respected brand.

Benefits of the Senior Service Advisor:

• Competitive basic salary with an OTE of up to £40,000
• Opportunities for career progression within a prestigious dealership
• Attractive company perks and benefits
• Supportive, team-focused environment
• Work with a well-known and reputable automotive brand

Duties of the Senior Service Advisor:

• Provide exceptional customer service to clients attending the dealership
• Manage service appointments and work schedules efficiently
• Offer clear technical explanations and updates regarding vehicle repairs and servicing
• Build long-term customer relationships to promote retention
• Achieve sales targets through service upselling and additional repairs
• Maintain accurate and detailed records of customer interactions

Requirements of the Senior Service Advisor:

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade
• Excellent communication and organisational skills
• Knowledge of automotive repair processes and terminology
• Ability to work effectively in a fast-paced environment
• Customer-focused attitude with a professional approach