Senior Service Advisor

Perfect Placement; Broadland; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee perks

Job summary

Perfect Placement is seeking a Senior Service Advisor for a prestige dealership in Norwich, Norfolk. You will deliver outstanding customer service, manage service appointments, and communicate repair updates clearly to clients.

With proven motor trade experience, you will build lasting relationships, contribute to achieving service targets, and work in a fast-paced, team-focused environment that values quality and career progression.

Qualifications

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade.
• Excellent communication and organisational skills.
• Knowledge of automotive repair processes and terminology.
• Ability to work effectively in a fast-paced environment.
• Customer-focused attitude with a professional approach.

Responsibilities

• Provide exceptional customer service to clients attending the dealership.
• Manage service appointments and work schedules efficiently.
• Offer clear technical explanations and updates regarding vehicle repairs and servicing.
• Build long-term customer relationships to promote retention.
• Achieve sales targets through service upselling and additional repairs.
• Maintain accurate and detailed records of customer interactions.

Skills

Customer service

Communication

Organisation

Motor trade knowledge

Job description

We are currently recruiting for a highly skilled Senior Service Advisor to join a reputable prestige dealership in Norwich, Norfolk. This role offers an excellent opportunity for an experienced professional to enhance their career within a well-established and respected brand.

Benefits of the Senior Service Advisor

• Competitive basic salary with an OTE of up to £40,000
• Opportunities for career progression within a prestigious dealership
• Attractive company perks and benefits
• Supportive, team-focused environment
• Work with a well-known and reputable automotive brand

Duties of the Senior Service Advisor

• Provide exceptional customer service to clients attending the dealership
• Manage service appointments and work schedules efficiently
• Offer clear technical explanations and updates regarding vehicle repairs and servicing
• Build long-term customer relationships to promote retention
• Achieve sales targets through service upselling and additional repairs
• Maintain accurate and detailed records of customer interactions

Requirements of the Senior Service Advisor

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade
• Excellent communication and organisational skills
• Knowledge of automotive repair processes and terminology
• Ability to work effectively in a fast-paced environment
• Customer-focused attitude with a professional approach

If you are a motivated Senior Service Advisor ready to progress your career within a thriving dealership environment, this is an exceptional opportunity to join a company dedicated to quality service and employee development in Norwich, Norfolk.