Service Advisor

Listers Group Limited; Loughborough; Hybrid; GBP 38,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Free Parking / On-site Parking

Company Events

Job summary

Listers Group Limited is hiring a Service Advisor for its Volkswagen Dealership in Loughborough. The role runs Monday to Friday 08:00–18:00 with Saturdays on a rota, and offers a basic salary plus a monthly bonus with an OTE of £40,600.

You will drive high levels of customer satisfaction in a busy, team-based environment, schedule workloads with the workshop, and upsell our service range while keeping customers informed of progress and ensuring timely handovers.

Qualifications

• Experience delivering high levels of customer satisfaction in busy environments.
• Able to work in a team to meet targets and upsell services.
• Strong organisational and administrative skills; knowledge of dealer software is a plus.

Responsibilities

• Book customer vehicles in for maintenance/repairs and liaise with workshop.
• Meet customers on arrival and provide a seamless service from drop-off to handover.
• Update customers on progress and obtain authorisation for additional work.
• Coordinate with Workshop, Parts and Sales to ensure timely vehicle readiness.

Skills

Customer service

Communication skills

Organisation

Rapport building

Tools

Dealer management system

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of£40,600.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then. If you are looking for similar motor trade jobs you can also join our Talent Bank.