Service Advisor

Listers Group; Stratford-upon-Avon; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group, a Volkswagen dealership in Stratford-upon-Avon, is hiring a Service Advisor. You will manage bookings, front-of-house customer service and progress updates, coordinating with workshop, parts and sales to keep work flowing smoothly.

Salary: £31,500 basic with bonus, OTE £39,600. Typical hours Mon–Fri with rotating shifts and one Sat in three; benefits include pension, wellness, and staff discounts.

Qualifications

• Experience in a customer service role, ideally hitting targets to deliver customer satisfaction and sales objectives.
• Good organisation and administrative skills.
• Knowledge of dealer management systems would be an advantage.
• Motor trade, automotive or car dealership experience is preferred but training will be provided.

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

Skills

Customer service

Organisation

Administrative skills

Dealer management systems

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Dealership in Stratford-upon-Avon.

The standard working hours for this position are Monday to Friday, rotating between 7.30am to 4.30pm and 9am to 6pm on a weekly basis, with one in every three Saturdays from 08:00 to 13:00.

£31,500 basic salary plus bonus, with an OTE of £39,600.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role And Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.