Senior Service Advisor

Jago Consultants; Chippenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A franchised car dealership is seeking a Service Advisor or Senior Service Advisor to enhance customer experience. This role involves managing inquiries, greeting customers, and ensuring a high level of service while offering long-term career progression potential.

Qualifications

• Current experience as a car dealership Service Advisor or above is essential.
• Experience with a prestige brand is preferable.
• Valid driving license required.

Responsibilities

• Manage all service telephone and walk-in inquiries.
• Meet and greet customers, identifying their needs during vehicle drop-off.
• Discuss and up-sell additional work, advising on unsold work.

Skills

Customer handling skills

Positive attitude

Job description

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Our client is a franchised car dealership, looking to recruit aService Advisor or Senior Service Advisorto join their team.

Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

– Manage all service telephone and Walk-in enquires

– Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off

– Progress and update the customer throughout the day

– Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work

– Carry out inspections where necessary prior to handover to customer

About You:

– MUST have current experience as a car dealership Service Advisor, or above

– Preferably with a prestige brand experience

– Must possess excellent customer handling skills

– Positive, customer focused attitude and approach to your work

– Must have a valid driving licence

Package:

TBC/Discussed in interview…