Senior Service Advisor

Sytner; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company is seeking a Senior Service Advisor in Bristol, responsible for exceptional customer care and communication between customers and the workshop. This role demands strong organisational skills and a background in customer service. Sytner offers an outstanding benefits package and focuses on creating an equitable working environment.

Benefits

Enhanced Holiday Entitlement: 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience as a Service Advisor in the automotive industry.
• Strong background in customer service and administration.

Responsibilities

• Serve as a vital link between customers and the workshop.
• Advise customers on vehicle servicing and products.
• Ensure timely vehicle readiness.

Skills

Customer service

Organisational skills

Attention to detail

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Sytner Select Bristol.

As a Sytner Senior Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles are ready on time. Additionally, you will advise customers on our products and services.

This is a challenging role where customer care always comes first. You'll take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.

Sytner Senior Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.

About you

Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment.

Working knowledge of Kerridge would be advantageous but not essential.

When applying for this role, please consider that we require candidates to have Service Advisor experience within the automotive industry as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group offers an industry-leading benefits package.

We are passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement: 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and behavior are important. We foster a working environment where every individual's contribution is valued, supporting colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for adjustments to the job interview and recruitment process.

For more information on reasonable adjustments and the recruitment process, please click here.

Unsure? Read on.

We represent over 23 of the world's most prestigious vehicle brands across our 140 UK dealerships.

We pride ourselves on developing talent and building careers. Our colleagues recently scored Sytner Group an outstanding 89% on our engagement survey.