Customer Service Advisor

JobsTrackR; Greater Manchester; Remote; GBP 25,000 - 29,000; Full time

Job summary

A vibrant Housing Association is seeking a Customer Service Advisor to handle inbound calls and provide excellent service. This role offers fully remote or hybrid work flexibility, substantial training, and growth opportunities, alongside a competitive salary and additional earnings potential. Candidates should possess strong communication skills and a dedication to customer satisfaction.

Benefits

Home working or hybrid contracts

Family-friendly policies

Annual leave starting from 26 days, rising to 31

Excellent Pension Scheme

Non-contributory life assurance

Employee assistance programme

Great Places to Work certified 2022

Qualifications

• Strong passion for helping people and delivering excellent customer service.
• Experience in prioritising and managing time effectively.
• Ability to meet and exceed KPIs.

Responsibilities

• Be the first point of contact for housing association customers.
• Respond to customer messages via telephone, email, and in-house packages.
• Provide accurate information and maintain records of interactions.

Skills

Excellent written and verbal communication skills

Strong listening skills

Resilience and focus

Effective engagement with diverse customer needs

Problem-solving skills

Job description

Customer Service Advisor

Salary: £25,000 or £13.85 per hour

Contract: Temp to perm, fully remote or hybrid (Manchester and London)

Working hours: Monday – Friday, scheduled shifts

Start Date: 1st September (no holidays for the first 4 weeks)

Interview Dates: 15th to 18th July

We are currently recruiting Customer Service Advisors who have a strong passion for helping people and delivering excellent customer service.

The client is a large, award-winning Housing Association receiving 3,500 inbound calls daily. It is a vibrant department with excellent training and promotion opportunities.

We seek someone with strong communication skills, experience in prioritising and managing their own time, and a high achiever who strives to meet and exceed KPIs. Success will be measured against high customer satisfaction standards. If you enjoy a challenge, this role is for you!

Key Responsibilities:

• Be the first point of contact for housing association customers.
• Respond to customer messages via multiple channels, including telephone, email, and in-house packages.
• Provide accurate and appropriate information to customers.
• Maintain confidential records of interactions, transactions, comments, and complaints using in-house systems.
• Comply with company policies and procedures.
• Liaise with internal departments as needed.
• Contribute to departmental KPIs and company objectives.

Skills:

• Excellent written and verbal communication skills.
• Strong listening skills.
• Resilience and focus during difficult conversations.
• Ability to work in a fast-paced, high-pressure environment.
• Effective engagement with diverse customer needs.
• Use positive, empathetic language to influence stakeholders.
• Ability to work independently and collaboratively.
• Good time management and adherence to schedules.
• Computer literacy for navigating multiple software applications.
• Problem-solving skills and common sense approach.
• Target-driven with a focus on achieving KPIs.
• Proactive in personal learning and development.

Benefits:

• Home working or hybrid contracts with a competitive salary and potential additional earnings of £1,500 within 18 months.
• Family-friendly policies.
• Remote working model.
• Commitment to Learning & Development.
• Annual leave starting from 26 days, rising to 31, plus bank holidays.
• Excellent Pension Scheme with up to 6% contribution.
• Non-contributory life assurance.
• Employee assistance programme.
• Great Places to Work certified 2022.
• Ranked 45th in the UK for Best Workplaces for Women.

If this role interests you, please submit your CV. This vacancy is managed by Aspire Recruitment. Due to high application volume, only shortlisted candidates will be contacted within 14 days. By applying, you agree to our Privacy Policy and consent to receiving updates about employment opportunities, with the option to opt out at any time.