Senior Service Advisor

Jago Consultants; Newbury; On-site; GBP 25,000 - 31,000; Full time

Job summary

Jago Consultants is seeking a Senior Service Advisor for a Main Car Dealership in the Newbury area of Berkshire. The role focuses on professional customer communication, accurate cost estimation, and opportunities to upsell services and products.

You will help manage service paperwork, keep customer and vehicle records up to date, and maintain high CSI through courteous and proactive service. A strong customer-focused approach is essential.

Qualifications

• Previous experience as a Service Advisor within a motor garage.
• Full driving licence.
• Strong customer service and ability to build customer rapport.
• Confident with up-selling opportunities.

Responsibilities

• Explain service and repair work to customers professionally.
• Advise on estimated costs and timescales.
• Sell additional products as appropriate to customers.
• Create and update job cards on in-house system and update records.
• Prepare and present invoices.
• Document warranty work per manufacturer policy.

Skills

Customer service

Customer rapport

Upselling

CSI

Education

Full driving licence

Job description

Senior Service Advisor needed in the Newbury area of Berkshire.

Newbury Senior Service Advisor circa 28k basic plus benefits plus bonus

We are working with a Main Car Dealership who are actively looking for a Service Advisor to join there friendly team. Newbury area of Berkshire.

Job Role – Motor Vehicle Service Advisor

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Senior Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.