Senior Account Manager - Parcel Locker & Logistics

Ad Warrior Ltd; Huddersfield; On-site; GBP 36,000 - 48,000; Full time

Job summary

Ad Warrior Ltd in Huddersfield is seeking an Account Manager to lead the success and growth of a portfolio of parcel locker clients. You will own client performance from onboarding through ongoing operational support, coordinating internal teams to ensure delivery and contractual compliance, and driving profitability and long-term relationships.

With strong commercial awareness, you will manage senior client relationships, monitor KPIs, prepare performance reports, and identify opportunities to

Qualifications

• Proven experience in Account Management, Operations Management or Client Services.
• Experience managing major customer accounts within logistics, facilities management, infrastructure, retail rollout, technology deployment, or parcel locker operations.
• Strong commercial awareness and financial understanding.
• Excellent stakeholder management skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong analytical and problem‑solving skills.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.

Responsibilities

• Act as the primary senior point of contact for assigned parcel locker clients.
• Build and maintain strong client relationships at operational and strategic levels.
• Conduct regular service review meetings and business update meetings.
• Manage client expectations and ensure agreed service levels are achieved.
• Identify opportunities to strengthen client partnerships and increase account value.
• Lead contract review discussions and support contract renewals and extensions.
• Manage escalations and ensure timely resolution of client concerns.
• Take full ownership of the operational and commercial performance of assigned accounts.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Ensure account profitability is maintained through effective resource planning and cost control.
• Produce performance reports and account dashboards for both clients and internal stakeholders.
• Identify risks, issues and trends that may impact service delivery.
• Develop and implement improvement plans where performance falls below expectations.
• Oversee all parcel locker related activities for assigned clients, including installations, reactive works, relocations, upgrades, electrical and civils works, site surveys.
• Coordinate activities across Operations, Project Management, Helpdesk, Administration, Warehouse, Logistics, Supply Chain.
• Ensure client requirements are translated into achievable operational plans.
• Provide direction and support to the helpdesk and administration teams supporting assigned accounts.
• Ensure client queries, service requests, incidents and escalations are managed effectively.
• Monitor response times and service performance.
• Maintain high standards of communication and customer service.
• Ensure all administrative records, trackers, reports, permits and account documentation remain accurate and up to date.
• Support budgeting, forecasting and revenue planning activities.
• Monitor account profitability and identify opportunities for margin improvement.
• Review quotations and variations associated with account activities.
• Support invoicing activities and ensure commercial processes are completed accurately.
• Identify additional revenue opportunities through service enhancements and project opportunities.
• Identify opportunities to improve operational efficiency and customer experience.
• Drive process improvements across client accounts.
• Support the implementation of new systems, procedures and technologies.
• Share best practice across the wider account management and operations teams.
• Promote and maintain a strong health and safety culture.
• Ensure all activities are delivered in accordance with company policies and statutory requirements.
• Support the review of RAMS, permits, and compliance documentation where required.
• Escalate any compliance concerns immediately.

Job description

Ad Warrior Ltd in Huddersfield is seeking an Account Manager to lead the success and growth of a portfolio of parcel locker clients. You will own client performance from onboarding through ongoing operational support, coordinating internal teams to ensure delivery and contractual compliance, and driving profitability and long-term relationships.

With strong commercial awareness, you will manage senior client relationships, monitor KPIs, prepare performance reports, and identify opportunities to