Senior Separation Equipment Support Engineer (UK Travel)

GEA; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

GEA seeks an experienced Senior Product Support Engineer to act as the technical expert for our Separation Equipment portfolio across the UK. You will escalate complex issues, support commissioning, optimise performance and analyse CBM data to drive reliability and customer satisfaction.

You will work with Field Service Engineers, Sales, Projects, Workshop and Spare Parts teams, supporting customers nationwide while travelling as required.

Qualifications

• Strong technical expertise in separation equipment.

Responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse CBM systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Skills

Technical knowledge in separation

Customer-focused problem solving

Job description

GEA seeks an experienced Senior Product Support Engineer to act as the technical expert for our Separation Equipment portfolio across the UK. You will escalate complex issues, support commissioning, optimise performance and analyse CBM data to drive reliability and customer satisfaction.

You will work with Field Service Engineers, Sales, Projects, Workshop and Spare Parts teams, supporting customers nationwide while travelling as required.