Product Support Engineer - Separation Equipment

GEA; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

GEA seeks an experienced Senior Product Support Engineer to act as the technical expert for our Separation Equipment portfolio across the UK. You will escalate complex issues, support commissioning, optimise performance and analyse CBM data to drive reliability and customer satisfaction.

You will work with Field Service Engineers, Sales, Projects, Workshop and Spare Parts teams, supporting customers nationwide while travelling as required.

Qualifications

• Strong technical expertise in separation equipment.

Responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse CBM systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Skills

Technical knowledge in separation

Customer-focused problem solving

Job description

We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert. In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK. This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.,

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.

Additional Requirements

• Full UK driving licence.
• Willingness to travel throughout the UK as required.
• Ability to work safely and effectively in customer and industrial environments.

GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.