Senior Product Support Engineer - Separation Equipment

Gea Group; Milton Keynes; On-site; GBP 52,000 - 64,000; Full time

Job summary

GEA Group is seeking an experienced Senior Product Support Engineer to join the Separation Equipment team in the UK. You will provide advanced technical support across the separation portfolio, act as the escalation point for complex issues, and work with Field Service Engineers, Sales, Projects and Workshop teams to deliver reliable service across the UK.

In this senior role you will lead troubleshooting, commissioning, performance optimisation and CBM activities, deliver training to engineers

Qualifications

• Engineering qualification gained through apprenticeship, degree or equivalent.
• At least 5 years’ experience working with separation equipment in a Service Engineer or Technical Support role.
• Strong troubleshooting, commissioning and performance optimisation skills.
• Ability to interpret technical drawings and manuals, and make sound engineering decisions.
• Excellent communication skills for customers and internal stakeholders.
• Experience delivering technical training is a plus.
• Knowledge of CBM or predictive maintenance is beneficial.

Responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work with OEMs and engineering teams to develop solutions and resolve challenges.
• Support commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical tickets, escalating as needed.
• Identify recurring failures and provide reliability improvements.
• Lead complex service activities on site and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist expertise.
• Set up, monitor and analyse CBM systems and produce reports.
• Build strong relationships with customers and internal teams.

Skills

Troubleshooting

Communication

Problem solving

Field service coordination

Education

Engineering apprenticeship/degree

Tools

CBM systems

Microsoft 365

Job description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert.

In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK.

This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.

Key responsibilities:

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Your Profile / Qualifications

We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.

• An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.
• At least 5 years’ experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
• A strong understanding of troubleshooting, commissioning and equipment performance optimisation.
• Experience interpreting technical drawings, manuals and engineering documentation.
• The ability to make sound engineering decisions independently.
• Excellent communication skills with the ability to support both customers and internal stakeholders.
• Experience delivering technical training would be advantageous.
• Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.
• Good working knowledge of Microsoft 365 and digital service tools.

Additional Requirements

• Full UK driving licence.
• Willingness to travel throughout the UK as required.
• Ability to work safely and effectively in customer and industrial environments.