Senior Product Support Engineer - Separation Equipment

GEA Germany GmbH; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

GEA Germany GmbH is seeking an experienced Senior Product Support Engineer to join the Separation Equipment team in the UK. You will provide advanced technical support, act as the escalation point for complex issues, and collaborate with field service, sales and project teams to improve equipment reliability and customer satisfaction.

The role requires at least 5 years in separation equipment with strong troubleshooting and commissioning skills.

Qualifications

• Engineering qualification gained through an apprenticeship, degree or equivalent.
• 5+ years' experience with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
• Strong troubleshooting, commissioning and equipment performance optimisation skills.
• Ability to interpret technical drawings, manuals and engineering documentation.
• Ability to make sound engineering decisions independently.
• Excellent communication skills with customers and internal stakeholders.
• Knowledge of CBM or predictive maintenance would be beneficial.
• Good working knowledge of digital service tools.

Responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Skills

Separation equipment

Troubleshooting

Commissioning

CBM / predictive maintenance

Technical training

Communication skills

Independent decision making

Microsoft 365 / digital tools

Education

Engineering qualification (apprenticeship or degree)

Tools

Microsoft 365

Job description

GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert. In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK. This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.

Key responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Your Profile / Qualifications

• We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.
• An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.
• At least 5 years' experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
• A strong understanding of troubleshooting, commissioning and equipment performance optimisation.
• Experience interpreting technical drawings, manuals and engineering documentation.
• The ability to make sound engineering decisions independently.
• Excellent communication skills with the ability to support both customers and internal stakeholders.
• Experience delivering technical training would be advantageous.
• Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.
• Good working knowledge of Microsoft 365 and digital service tools.

Additional Requirements

• Full UK driving licence.
• Willingness to travel throughout the UK as required.
• Ability to work safely and effectively in customer and industrial environments.

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.