Senior Product Support Engineer | Separation Equipment

GEA Germany GmbH

Milton Keynes

On-site

GBP 60,000 - 80,000

Full time

2 days ago

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Job summary

GEA Germany GmbH is seeking an experienced Senior Product Support Engineer to join the Separation Equipment team in the UK. You will provide advanced technical support, act as the escalation point for complex issues, and collaborate with field service, sales and project teams to improve equipment reliability and customer satisfaction.

The role requires at least 5 years in separation equipment with strong troubleshooting and commissioning skills.

Qualifications

Engineering qualification gained through an apprenticeship, degree or equivalent.
5+ years' experience with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
Strong troubleshooting, commissioning and equipment performance optimisation skills.
Ability to interpret technical drawings, manuals and engineering documentation.
Ability to make sound engineering decisions independently.
Excellent communication skills with customers and internal stakeholders.
Knowledge of CBM or predictive maintenance would be beneficial.
Good working knowledge of digital service tools.

Responsibilities

Provide expert technical support across the separation equipment portfolio.
Act as the senior escalation point for complex technical issues and equipment breakdowns.
Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
Support the commissioning, optimisation and performance improvement of customer equipment.
Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
Identify recurring failures and provide recommendations to improve equipment reliability.
Lead and coordinate complex service activities both on customer sites and remotely.
Deliver technical training to engineers, service teams and customers.
Support project installations with specialist technical expertise.
Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
Produce CBM reports and provide recommendations based on equipment performance data.
Build strong relationships with customers, internal teams and equipment manufacturers.
Contribute to improved service delivery and identify opportunities to enhance customer support.