Senior School IT Technician Job Vacancy based in Tunbridge Wells

TEEM Education; Tunbridge Wells; On-site; GBP 25,000 - 31,000; Full time

Job summary

TEEM Education in Tunbridge Wells is seeking a Senior School IT Technician to provide technical support across the school, maintaining hardware, software, networks and IT systems. The postholder will provide first and second-line support to staff and students, assist with infrastructure management, and support the wider IT team with projects and day-to-day operations.

You will manage Windows, macOS and iOS devices, maintain an IT asset register, deploy software, support security and

Qualifications

• Level 3 Diploma in IT or equivalent qualification.
• Experience in an IT support environment.
• Experience with software, hardware and networks.
• Desirable: experience in an educational setting.

Responsibilities

• Provide first and second-line technical support and troubleshoot issues.
• Support and maintain network infrastructure, including switches and firewalls.
• Manage Windows, macOS and iOS devices and management systems.
• Deploy and maintain software using remote management tools.
• Support IT security and data protection requirements.

Skills

Communication

Customer service

Troubleshooting

Teamwork

Independent work

Health & safety

Education

Level 3 Diploma in IT

Job description

Senior School IT Technician – Tunbridge Wells

Location: Tunbridge Wells
Type: Full-time, Permanent (52 weeks per year)
Salary: £27,904 per annum (Kent Range D)

Job Purpose

To provide technical support across the organisation, maintaining hardware, software, networks and IT systems. The postholder will provide first and second-line support to staff and students, assist with infrastructure management, and support the wider IT team with projects and day-to-day operations.

Key Responsibilities

• Provide first and second-line technical support, troubleshooting issues and escalating where required.


• Support and maintain network infrastructure, including managed switches and firewalls.


• Manage Windows, macOS and iOS devices and associated management systems.


• Maintain an accurate IT asset register and support equipment procurement.


• Deploy and maintain software using remote management and deployment tools.


• Maintain telephony, PA and other communication systems.


• Manage cloud services, user accounts and access permissions.


• Support IT security, including firewalls, malware protection and other security systems.


• Assist with safeguarding and filtering systems, including providing relevant reports.


• Support data protection, information governance and compliance requirements.


• Assist with IT projects and provide guidance to junior technicians and end users.


• Keep up to date with developments in technology, legislation and relevant professional training.


• Provide IT support for events and other activities outside normal working hours when required.

Person Specification

Qualifications

• Level 3 Diploma in IT or equivalent qualification.

Experience

• Experience working in an IT support environment.


• Experience with relevant software, hardware and networks.


• Experience within an educational environment is desirable.

Skills & Abilities

• Strong communication and customer-service skills.


• Ability to troubleshoot technical issues effectively.


• Ability to work independently and as part of a team.


• Understanding of IT-related health and safety requirements.

Knowledge

• Good knowledge of IT systems, software and network management.


• Understanding of data protection, information governance and relevant legislation.


• Awareness of current technology developments, particularly educational technology.

The establishment is committed to safeguarding, ensuring the safety and welfare of young people. Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service.

For this role you need to be a UK resident and eligible to work in the UK