Senior Salesforce Business Change Manager

JR United Kingdom; City Of London; On-site; GBP 60,000 - 84,000; Full time

Job summary

Une opportunité exceptionnelle se présente pour un Senior Salesforce Business Change Manager au sein d'une entreprise réputée à Londres. Vous serez responsable de la gestion des activités de changement liées à l'adoption de Salesforce, en veillant à ce que les équipes soient préparées et que les changements soient mis en œuvre avec succès. Le poste exige une expertise en gestion du changement et une expérience des programmes numériques, offrant la possibilité de travailler sur un projet significatif sur une période de 6 mois.

Qualifications

• Spécialiste en gestion du changement, sans besoin de conseils.
• Expérience dans des programmes numériques, notamment avec Salesforce.

Responsibilities

• Diriger toutes les activités de gestion du changement pour le programme CRM Salesforce.
• Élaborer et exécuter le plan de changement et les sous-plans.
• Assurer l’adoption et la durabilité des changements dans les comportements et flux de travail.

Skills

Change Management

Stakeholder Engagement

Adoption Strategies

Job description

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Senior Salesforce Business Change Manager, London (City of London)

Client: Global Resourcing

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Senior Salesforce Business Change Manager

Contract - 6 months

We are seeking an experienced Business Change Manager to oversee all aspects of the Salesforce CRM Programme's change activities. You will need to plan, implement, and ensure the adoption of Salesforce (Public Sector Solutions) and the subsequent scaling of the platform.

Key Responsibilities:

• Use structured methodologies to lead and conduct all end-to-end change management activities for the Salesforce CRM Programmes.
• Lead the programme and business stakeholders through the key steps:

• Prepare, ensure the teams are ready for changes, and that content and communications are created.

• Plan to ensure the approach, sub-plans, target benefits and metrics are agreed upon, stakeholders are identified, and roles are clear for adopting Salesforce and signing off on changes.

• Execute the change plan and sub-plans.

• Ensure the changes in behaviours and workflows are adopted and sustained.

• Encourage user feedback and review the effectiveness of the change.

• Identify and plan engagement with all Salesforce stakeholders and users, adopting a collaborative and feedback-driven approach.
• Assist with ensuring employee perspectives are reflected in the design of Salesforce-enabled processes and integration.
• Apply change management best practices, tools, and techniques to ensure smooth adoption of Salesforce and related ways of working, including change impact assessments, readiness reviews, feedback sessions, communications, and training needs assessments.
• Identify and analyse change and adoption risks and issues, and prepare risk mitigation tactics, remediation plans, and track and report issues.

Key Skills & Experience:

• You will be a specialist change manager, applying all activities with minimal guidance.
• Experience of leading and delivering business change activities for digitally enabled programmes, specifically Salesforce implementations.