Senior Salesforce Business Change Manager

JR United Kingdom; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK seeks a Senior Salesforce Business Change Manager for a 6-month contract. The role involves overseeing change management activities for Salesforce implementations, ensuring stakeholder engagement, and applying best practices for successful adoption. Ideal candidates will possess proven experience leading digital change initiatives, particularly within Salesforce contexts.

Qualifications

• Proven experience as a change manager in Salesforce implementations.
• Ability to conduct change management with minimal guidance.

Responsibilities

• Lead end-to-end change management activities for the Salesforce CRM Programme.
• Plan and execute change plans and ensure adoption.
• Analyze risks, prepare mitigation tactics, and track issues.

Skills

Change management

Stakeholder engagement

Risk analysis

Salesforce implementation

Job description

Senior Salesforce Business Change Manager

Contract - 6 months

We are seeking an experienced Business Change Manager to oversee all aspects of the Salesforce CRM Programme's change activities. You will need to plan, implement, and ensure the adoption of Salesforce (Public Sector Solutions) and the subsequent scaling of the platform.

Key Responsibilities:

1. Use structured methodologies to lead and conduct all end-to-end change management activities for the Salesforce CRM Programmes.
2. Lead the programme and business stakeholders through the key steps:

• Prepare, ensure the teams are ready for changes, and create content and communications.
• Plan to ensure the approach, sub-plans, target benefits, and metrics are agreed upon; stakeholders are identified; and roles are clear for adopting Salesforce and signing off on changes.
• Execute the agreed change plan and sub-plans.
• Ensure the changes in behaviors and workflows are adopted and sustained.
• Encourage user feedback, review the effectiveness of the change, and analyze adoption success.

1. Identify and plan engagement with all Salesforce stakeholders and users, adopting a collaborative and feedback-driven approach.
2. Assist in ensuring employee perspectives are reflected in the design of Salesforce-enabled processes and integrations.
3. Apply change management best practices, tools, and techniques to ensure smooth adoption of Salesforce, including change impact assessments, readiness reviews, feedback sessions, communications, and training needs assessments.
4. Identify and analyze change and adoption risks and issues, prepare risk mitigation tactics, remediation plans, and track and report issues.

Key Skills & Experience:

• Proven experience as a change manager, leading and delivering business change activities for digitally enabled programmes, specifically Salesforce implementations.
• Ability to apply change management activities with minimal guidance.