Senior Sales Ops: Drive Efficiency & Data-Driven Wins

Wolters Kluwer; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Well-being benefits

Together we thrive

Résumé du poste

Wolters Kluwer N.V. seeks a Senior Sales Operations professional to drive efficiency across order processing, quotes, data integrity, and reporting. You’ll partner with Sales Leadership to optimize processes and tools, including Salesforce, across global teams.

The role emphasizes data quality, dashboarding, and collaboration with cross-functional partners to deliver actionable insights and improved sales performance.

Qualifications

• Understanding of sales support, sales operations, or commercial operations processes.
• Experience using Salesforce CRM, including reporting, dashboard creation, data management, and user support.
• Ability to create, maintain, and interpret reports, dashboards, and business performance metrics.
• Strong organisational skills with the ability to manage multiple priorities and processes effectively.
• Experience supporting quoting, pricing, approval workflows, or related sales processes.
• Ability to create and maintain accurate, professional business documents and sales materials.
• Experience working with CRM, sales automation, and other business applications.
• Familiarity with electronic signature solutions such as Adobe Sign, DocuSign, Conga, or similar tools.
• Strong interpersonal skills with the ability to work effectively with stakeholders at all levels.
• Ability to identify issues, investigate root causes, and implement practical solutions.

Responsabilités

• Manage sales order processing, tracking, and related administrative activities.
• Develop, update, and maintain customer quotes, proposals, and sales documentation.
• Maintain accurate customer, account, and opportunity data across business systems.
• Create, maintain, and analyse sales performance reports, dashboards, and key metrics.
• Support Salesforce CRM administration activities, including data quality, reporting, user support, and process improvements.
• Work closely with Sales Leadership to provide operational support, reporting insights, and process recommendations.
• Coordinate sales-related activities, meetings, communications, and follow-up actions.
• Provide administrative support for contract, pricing, approval, and e-signature processes.
• Respond to internal and external queries, helping to resolve operational and customer-related issues.
• Support the administration of sales technologies and business systems.
• Identify opportunities to improve processes, streamline workflows, and enhance operational efficiency.
• Prepare presentations, training materials, and process documentation as required.

Connaissances

Sales Operations

Salesforce CRM

Reporting & Analytics

Administrative Excellence

Quote & Pricing Support

Documentation

Business Systems

E-Signature Platforms

Communication & Collaboration

Problem-Solving

Data Management

Outils

Salesforce CRM

Description du poste

Wolters Kluwer N.V. seeks a Senior Sales Operations professional to drive efficiency across order processing, quotes, data integrity, and reporting. You’ll partner with Sales Leadership to optimize processes and tools, including Salesforce, across global teams.

The role emphasizes data quality, dashboarding, and collaboration with cross-functional partners to deliver actionable insights and improved sales performance.