Senior Sales Advisor Cambridge

Bellway plc; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Sales Advisor to join their dynamic sales team. This exciting role involves supporting Sales Advisors and Managers, achieving sales targets, and providing exceptional customer service. You will utilize your skills in the housebuilding industry to guide customers through the homebuying process while maintaining high standards of service. The company values diversity and inclusion, offering a rewarding career with opportunities for personal and professional growth. If you are passionate about sales and customer experience, this role is perfect for you.

Benefits

Competitive Annual Bonus

Contributory Pension Scheme

Discounts and Benefits Portal

ShareSave Scheme

Cycle to Work Scheme

Life Assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience in the housebuilding industry is beneficial.
• Proficient IT skills with Microsoft Office and CRM systems.
• Ability to communicate effectively and build relationships.

Responsibilities

• Support Sales Advisors and Managers in achieving sales targets.
• Utilize CRM system to maintain accurate records and support sales.
• Guide customers through the homebuying process and site visits.

Skills

Customer Experience

Sales Skills

Interpersonal Skills

Initiative and Organization

IT Skills

Education

Full UK Driving Licence

Tools

Microsoft Office

CRM System

Job description

At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Eastern Counties Division are looking to recruit a Senior Sales Advisor to join the Division’s sales team.

The Role

The role of a Senior Sales Advisor is responsible for carrying out all of the sales aspects involved in the day-to-day running of the development, whilst being the first line of support for Sales Advisors and assisting Sales Managers. The role involves achieving or exceeding sales targets as well as effectively progressing reservations through contract exchange and legal completion. This is all whilst ensuring the highest level of service is provided to all customers.

Overall principle accountabilities of the role include:

• Be the first line of support for Sales Advisors, whilst giving assistance to Sales Managers. Assist sales management team and provide cover in the event of any Sales Manager’s holidays/sickness.
• Support the sales management team in training, coaching, mentoring and development of Sales Advisors in all aspects of their role, including working closely with new Sales Advisors to assist/complete their induction process.
• Effectively utilise Bellway’s CRM system, including maintaining accurate records and providing enhanced knowledge and experience of CRM/Sales Monitor to benefit other users of the system.
• Responsible for achieving sales targets, as defined by senior management and the general presentation of the site and ensuring it is maintained to a high standard.
• Liaise with customers, solicitors and financial advisors on a regular basis to ensure timely contract exchange and legal completions and ensure that all relevant knowledge is acquired to be able to give full and accurate information.
• Proactively work with Sales Managers and colleagues to propose ideas to achieve increased sales.
• Guide customers around show homes, stock plots and site to fully demonstrate the product and its features and benefits and ensure all site visitors have been made aware of Bellway’s Health and Safety Policy and they are always accompanied by a Bellway representative.
• Liaise with Site Manager to ensure all customer meetings are arranged in a timely manner.
• Assist customers post completion with any repairs or customer issues.

The above list of accountabilities is not exclusive or exhaustive. The post holder will be required to undertake any such duties as may be reasonably expected.

Experience, Qualifications and Skills

Experience

• Experience of working within the housebuilding industry would be beneficial.
• Experience of delivering an excellent customer experience.
• Experience of working with confidential and sensitive information.
• Experience of property sales and marketing process.
• Ability to develop a thorough knowledge of the homebuying/conveyancing process.
• Experience of dealing with people in a customer-focused environment including home visits.
• Experience of establishing effective working relationships with other property professionals and outside agencies.

Qualifications and Training

• Current full UK driving licence.
• Access to a vehicle for business use as required.

Skills and Aptitude

• Ability to use own initiative to plan, prioritise and organise work in order to meet sales/completion targets.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems.
• Ability to communicate effectively with customers and have good interpersonal skills.
• Committed to diversity and inclusion.

The Role and Working Conditions

• Predominantly a site-based role but with travel to divisional offices as required.
• Flexible approach with regard to working hours and location, including weekends and occasional evenings as required.

In return we can offer you:

• Competitive annual bonus.
• Contributory pension scheme.
• Access to discounts and benefits portal.
• ShareSave Scheme.
• Cycle to Work Scheme.
• Life assurance.
• Holiday Purchase Scheme.
• Earn and Learn Opportunities.

We reserve the right to close this vacancy if a large volume of applications are received.