Senior Retention & Renewals Manager (B2B SaaS)

Tech Sales Jobs; Nottingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Bupa healthcare

Sharesave Scheme

25 days annual leave

Job summary

Experian, a global data and technology company, is hiring a Customer Retention Manager to own retention for Growth Markets – EBE Retention within GTM. You will protect revenue, re‑establish product usage, and secure renewals by demonstrating ongoing value of Experian’s solutions.

You’ll build strong client relationships, negotiate favourable terms, and influence client decisions to drive positive business outcomes.

Qualifications

• Experience in customer retention, especially with SME clients in a B2B software environment.
• Proven track record of hitting retention, renewal or revenue-protection targets.
• Strong ability to influence outcomes while maintaining long-term client relationships.

Responsibilities

• Owns customers at risk or with renewal intent to protect and retain revenue.
• Re-establish product usage and secure renewals by demonstrating ongoing value.
• Build relationships and negotiate favourable contract terms with clients.

Skills

Retention targets

B2B software

Negotiation

Stakeholder management

Job description

Experian, a global data and technology company, is hiring a Customer Retention Manager to own retention for Growth Markets – EBE Retention within GTM. You will protect revenue, re‑establish product usage, and secure renewals by demonstrating ongoing value of Experian’s solutions.

You’ll build strong client relationships, negotiate favourable terms, and influence client decisions to drive positive business outcomes.