Hybrid Customer Retention Manager - Protect Revenue

Experian; Nottingham; Híbrido; GBP 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working (40% office based)

Uncapped commission

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave

Descripción de la vacante

Experian is seeking a Customer Retention Manager to join Growth Markets – EBE Retention. You will own at-risk customers, stop usage decline, and secure renewals by demonstrating ongoing value of Experian’s solutions.

Reporting to the Sales Manager, you will build strong client relationships, negotiate favourable terms, and influence decisions to protect revenue. You’ll engage with clients considering cancellation and present tailored retention strategies.

Formación

• Experience in customer retention with SME clients in B2B software.
• Proven ability to forecast and meet retention targets.
• Track record in renewals and revenue protection rather than new sales.
• Strong negotiation skills and long-term relationship building.
• Ability to tailor communication for diverse stakeholders.
• Data-driven decision-making and cross-functional collaboration.

Responsabilidades

• Protect and retain revenue by re-establishing product usage and securing renewals.
• Build strong client relationships and negotiate favorable terms.
• Engage with clients wishing to cancel and present tailored retention solutions.
• Collaborate with cross-functional teams to align client needs with company goals.

Conocimientos

Customer retention

SME accounts

Account management

B2B software

Forecasting

Negotiation

Cross-functional collaboration

Data-driven decisions

Descripción del empleo

Experian is seeking a Customer Retention Manager to join Growth Markets – EBE Retention. You will own at-risk customers, stop usage decline, and secure renewals by demonstrating ongoing value of Experian’s solutions.

Reporting to the Sales Manager, you will build strong client relationships, negotiate favourable terms, and influence decisions to protect revenue. You’ll engage with clients considering cancellation and present tailored retention strategies.