Senior Retail Operations Supervisor - Hybrid

Placements24; Southampton; Híbrido; GBP 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonuses

Medical aid

Staff discounts

Professional development

Hybrid work structure

Growth opportunities

Descripción de la vacante

Placements24 is seeking a Senior Retail Operations Supervisor for our Randburg store. You will oversee day-to-day operations, lead store teams, manage inventory, and ensure a high standard of customer service across on-site and strategic remote planning.

The ideal candidate has 4–6 years in retail operations, proven leadership, strong POS and inventory control knowledge, and a track record of improving efficiency.

Formación

• 4-6 years of experience in retail operations or store supervision.
• Proven leadership and team management skills.
• Strong inventory control, POS systems, and operational processes knowledge.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.
• Demonstrated ability to drive sales and improve operational efficiency.
• Proficiency with Microsoft Office and retail management software.
• High school diploma; degree in Business or related field is a plus.

Responsabilidades

• Supervise daily store operations to meet performance targets.
• Lead, train, and mentor store associates, fostering a positive and productive work environment.
• Oversee inventory management, including stock control, receiving, and accuracy checks.
• Implement and enforce company policies and procedures, ensuring compliance.
• Monitor sales performance and assist in developing strategies to achieve goals.
• Ensure exceptional customer service standards are consistently met.
• Manage staff scheduling, payroll, and adherence to labor laws.
• Maintain store presentation, cleanliness, and safety standards.
• Conduct regular operational audits and implement corrective actions as needed.
• Collaborate with management on operational improvements and strategic initiatives.

Conocimientos

Leadership

Team management

Communication

Problem-solving

Decision-making

Inventory control

POS systems

Microsoft Office

Retail management software

Hybrid work capability

Educación

High school diploma or equivalent

Degree in Business or related field (a plus)

Herramientas

POS systems

Retail management software

Microsoft Office Suite

Descripción del empleo

About the Role

Our client is seeking a highly capable and experienced Senior Retail Operations Supervisor for their store in Randburg . This role is critical in ensuring the efficient and effective day-to-day running of the store, with a hybrid work arrangement allowing for strategic remote planning and on-site leadership. You will be responsible for overseeing operational processes, managing staff performance, controlling inventory, and ensuring a seamless customer experience. The ideal candidate possesses strong leadership abilities, a deep understanding of retail operations, and a proactive approach to problem-solving. You will play a key role in training and developing store personnel, maintaining operational standards, and contributing to the overall profitability and success of the store. We are looking for a dedicated professional who can balance on-site operational demands with remote strategic oversight. This is an excellent opportunity to advance your career in retail management within a dynamic environment.

Key Responsibilities

• Supervise and guide daily store operations to meet performance targets.


• Lead, train, and mentor store associates, fostering a positive and productive work environment.


• Oversee inventory management, including stock control, receiving, and accuracy checks.


• Implement and enforce company policies and procedures, ensuring compliance.


• Monitor sales performance and assist in developing strategies to achieve goals.


• Ensure exceptional customer service standards are consistently met.


• Manage staff scheduling, payroll, and adherence to labor laws.


• Maintain store presentation, cleanliness, and safety standards.


• Conduct regular operational audits and implement corrective actions as needed.


• Collaborate with management on operational improvements and strategic initiatives.

Requirements

• Minimum of 4-6 years of experience in retail operations or store supervision.


• Proven leadership and team management skills.


• Strong understanding of inventory control, POS systems, and operational processes.


• Excellent communication, problem-solving, and decision-making abilities.


• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.


• Demonstrated ability to drive sales and improve operational efficiency.


• Proficiency in Microsoft Office Suite and retail management software.


• High school diploma or equivalent; a degree in Business or a related field is a plus.


• Flexibility to adapt to changing business needs and work schedules.


• A proactive and results-oriented approach to management.

Benefits

• Our client offers a competitive salary package with performance-based bonuses.


• Comprehensive benefits include medical aid, retirement fund contributions, and generous staff discounts.


• Opportunities for professional development and career advancement are readily available.


• The hybrid work structure provides flexibility and work-life balance.


• Join a supportive team within a growing retail organization.


• We invest in our employees' growth and provide a platform for success.