Senior Retail Lead — Fishing Lodges & Ecommerce

Anglian Water Group Ltd.; Perry; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private health care

25 days annual leave

Bank holiday entitlement

Flexible working

Pension scheme with company match

Bonus scheme up to 8.33%

Wellbeing benefits

Job summary

AVH Parks, part of the Anglian Water Group, invites a Senior Retail Assistant to join our fisheries team at Rutland Water and Grafham Water. You'll enhance guest experiences, manage retail and online offers, stock, and events while supporting day-to-day lodge operations.

This role blends retail, hospitality and outdoor activity, with weekend shifts and a chance to develop across two premier fishing destinations.

Qualifications

• Essential experience in a customer-facing environment.
• Strong IT and system skills are required.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Experience in retail or sales is desirable.
• Knowledge or experience of angling and fisheries is a plus.
• Experience in supervisory or senior team roles is advantageous.
• Purchasing or stock management experience is a benefit.

Responsibilities

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retail assistants.
• Assist with the smooth operation of fishing lodge stores.
• Manage customer bookings and enquiries across channels.
• Maintain attractive, well-stocked retail displays.
• Support the growth of our ecommerce offer.
• Assist with stock control, stock takes and purchasing.
• Handle cash, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help maintain health, safety and compliance standards.

Skills

Customer service

IT skills

Communication

Organisational skills

Team player

Angling knowledge

Tools

POS system

Online store platform

Job description

AVH Parks, part of the Anglian Water Group, invites a Senior Retail Assistant to join our fisheries team at Rutland Water and Grafham Water. You'll enhance guest experiences, manage retail and online offers, stock, and events while supporting day-to-day lodge operations.

This role blends retail, hospitality and outdoor activity, with weekend shifts and a chance to develop across two premier fishing destinations.