Senior Retail & Customer Experience Lead - Angling

Anglian Water Group Ltd.; Oakham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private health care

25 days annual leave

Company pension

Bonus scheme

Flexible benefits

Job summary

Anglian Water Group Ltd. seeks a Senior Retail Assistant to join the fisheries team at Rutland Water and Grafham Water. You will deliver exceptional customer service, manage stock and assist with our growing online store, across two premier fishing destinations.

You will support coaching of staff, handle bookings and enquiries, and help drive ecommerce growth while maintaining high standards of health and safety.

Qualifications

• Experience in a customer-facing environment.
• Strong IT and system skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organisational skills and the ability to manage multiple priorities.
• Positive, proactive approach with a passion for customer service.

Responsibilities

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retail assistants.
• Support the smooth operation of Rutland Water and Grafham Water lodge stores.
• Manage customer bookings and enquiries across multiple channels.
• Maintain attractive, well-stocked and commercially focused retail displays.
• Support the delivery and growth of the ecommerce offer.
• Assist with stock control, stock takes and purchasing activities.
• Manage cash handling, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help ensure health, safety and compliance standards are maintained.

Skills

Customer service

IT & systems

Communication

Independence

Teamwork

Organisation

Proactive mindset

Tools

POS systems

Job description

Anglian Water Group Ltd. seeks a Senior Retail Assistant to join the fisheries team at Rutland Water and Grafham Water. You will deliver exceptional customer service, manage stock and assist with our growing online store, across two premier fishing destinations.

You will support coaching of staff, handle bookings and enquiries, and help drive ecommerce growth while maintaining high standards of health and safety.