Senior Retail Assistant

Anglian Water Group Ltd.; Oakham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private health care

25 days annual leave

Company pension

Bonus scheme

Flexible benefits

Job summary

Anglian Water Group Ltd. seeks a Senior Retail Assistant to join the fisheries team at Rutland Water and Grafham Water. You will deliver exceptional customer service, manage stock and assist with our growing online store, across two premier fishing destinations.

You will support coaching of staff, handle bookings and enquiries, and help drive ecommerce growth while maintaining high standards of health and safety.

Qualifications

• Experience in a customer-facing environment.
• Strong IT and system skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organisational skills and the ability to manage multiple priorities.
• Positive, proactive approach with a passion for customer service.

Responsibilities

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retail assistants.
• Support the smooth operation of Rutland Water and Grafham Water lodge stores.
• Manage customer bookings and enquiries across multiple channels.
• Maintain attractive, well-stocked and commercially focused retail displays.
• Support the delivery and growth of the ecommerce offer.
• Assist with stock control, stock takes and purchasing activities.
• Manage cash handling, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help ensure health, safety and compliance standards are maintained.

Skills

Customer service

IT & systems

Communication

Independence

Teamwork

Organisation

Proactive mindset

Tools

POS systems

Job description

Senior Retail AssistantRutland Water Fishing LodgeSalary: from £28,000Contract: Full Time, PermanentLocation: Rutland WaterWorking Pattern: Includes weekends and bank holidays, working across both Rutland and Grafham Water Fishing LodgeLove retail, customer service and the great outdoors?We're looking for a passionate and proactive Senior Retail Assistant to join our fisheries team at two of the UK's premier game fishing destinations. Working across both Rutland Water and Grafham Water, you'll play a key role in delivering an exceptional experience for our angling customers while supporting the day-to-day operation of our retail and online offering.This isn't your typical retail role. One day you'll be helping customers prepare for a day on the water, the next you'll be managing stock, supporting fishing events, analysing sales performance, or assisting with our growing online store.What You'll Be DoingAs our Senior Retail Assistant, you'll:Deliver outstanding customer service and create memorable visitor experiences.Support the Retail Manager with coaching and training of retails assistantsSupport the smooth operation of our fishing lodge retail stores.Manage customer bookings and enquiries across multiple channels.Maintain attractive, well-stocked and commercially focused retail displays.Support the delivery and growth of our ecommerce offer.Assist with stock control, stock takes and purchasing activities.Manage cash handling, banking and daily reconciliation procedures.Support fishing competitions and events.Deputise for the Retail Manager when required.Help ensure the highest standards of health, safety and compliance are maintained.What We're Looking ForEssentialExperience in a customer-facing environmentStrong IT and system skillsExcellent communication skillsAbility to work independently and as part of a teamStrong organisational skills and the ability to manage multiple prioritiesA positive, proactive approach with a passion for customer serviceDesirableRetail experienceSales experienceKnowledge or experience of angling and fisheriesExperience in a supervisory or senior team rolePurchasing or stock management experienceConfidence using websites and social media platformsAs a valued employee, you’ll be entitled to:Personal private health care25 days annual leave – rising with length of serviceBank Holiday entitlement added to annual leaveFlexible workingCompetitive pension scheme – Anglian Water double-matches your contributions up to 6%Bonus scheme up to 8.33% (Company performance related)Flexible benefits to support your wellbeing and lifestyle.Why Join Us?At AVH Parks, part of the Anglian Water Group, you'll work in a unique environment where retail, leisure and the outdoors come together. You'll have the opportunity to build relationships with a passionate angling community while helping shape one of the UK's leading fisheries retail experiences.Ready to Cast Your Next Career Move?If you're customer-focused, commercially minded and enjoy working in a fast-paced environment, we'd love to hear from you.Apply today and join us in creating outstanding experiences for anglers and visitors across Rutland and Grafham Water.