Senior Retail Assistant

Anglian Water Group; Oakham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Personal private health care

Bank Holiday entitlement added to annn

Flexible working

Competitive pension scheme - Anglian水

Job summary

Anglian Water Group, AVH Parks, seeks a Senior Retail Assistant to join the fisheries team at Rutland Water and Grafham Water. You will support day-to-day retail and online operations, manage bookings, stock, and events, and help deliver memorable customer experiences.

You’ll work across both stores, contribute to ecommerce growth, and assist with stock control, banking, and compliance while upholding high health and safety standards.

Qualifications

• Experience in a customer-facing environment.
• Strong IT and system skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organisational skills and the ability to manage multiple priorities.
• A positive, proactive approach with a passion for customer service.

Responsibilities

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retail assistants.
• Support the smooth operation of fishing lodge retail stores.
• Manage customer bookings and enquiries across multiple channels.
• Maintain attractive, well-stocked and commercially focused retail displays.
• Support the delivery and growth of the ecommerce offer.
• Assist with stock control, stock takes and purchasing activities.
• Manage cash handling, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help ensure the highest standards of health, safety and compliance are maintained.

Skills

Customer service

IT skills

Communication

Teamwork

Organisation

Proactive attitude

Tools

POS systems

Job description

We're looking for a passionate and proactive Senior Retail Assistant to join our fisheries team at two of the UK's premier game fishing destinations. Working across both Rutland Water and Grafham Water, you'll play a key role in delivering an exceptional experience for our angling customers while supporting the day-to-day operation of our retail and online offering. This isn't your typical retail role. One day you'll be helping customers prepare for a day on the water, the next you'll be managing stock, supporting fishing events, analysing sales performance, or assisting with our growing online store. What You'll Be Doing As our Senior Retail Assistant, you'll:

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retails assistants
• Support the smooth operation of our fishing lodge retail stores.
• Manage customer bookings and enquiries across multiple channels.
• Maintain attractive, well-stocked and commercially focused retail displays.
• Support the delivery and growth of our ecommerce offer.
• Assist with stock control, stock takes and purchasing activities.
• Manage cash handling, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help ensure the highest standards of health, safety and compliance are maintained.

Essential

• Experience in a customer-facing environment
• Strong IT and system skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Strong organisational skills and the ability to manage multiple priorities
• A positive, proactive approach with a passion for customer service

Desirable

• Retail experience
• Sales experience
• Knowledge or experience of angling and fisheries
• Experience in a supervisory or senior team role
• Purchasing or stock management experience
• Confidence using websites and social media platforms

As a valued employee, you'll be entitled to:

• Personal private health care, If you're customer-focused, commercially minded and enjoy working in a fast-paced environment, we'd love to hear from you.
• Bank Holiday entitlement added to annual leave
• Flexible working
• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
• Bonus scheme up to 8.33% (Company performance related)
• Flexible benefits to support your wellbeing and lifestyle.

Why Join Us?

At AVH Parks, part of the Anglian Water Group, you'll work in a unique environment where retail, leisure and the outdoors come together. You'll have the opportunity to build relationships with a passionate angling community while helping shape one of the UK's leading fisheries retail experiences.