Senior Fisheries Retail Lead: Events & Ecommerce

Anglian Water Group; Oakham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Personal private health care

Bank Holiday entitlement added to annn

Flexible working

Competitive pension scheme - Anglian水

Job summary

Anglian Water Group, AVH Parks, seeks a Senior Retail Assistant to join the fisheries team at Rutland Water and Grafham Water. You will support day-to-day retail and online operations, manage bookings, stock, and events, and help deliver memorable customer experiences.

You’ll work across both stores, contribute to ecommerce growth, and assist with stock control, banking, and compliance while upholding high health and safety standards.

Qualifications

• Experience in a customer-facing environment.
• Strong IT and system skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organisational skills and the ability to manage multiple priorities.
• A positive, proactive approach with a passion for customer service.

Responsibilities

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retail assistants.
• Support the smooth operation of fishing lodge retail stores.
• Manage customer bookings and enquiries across multiple channels.
• Maintain attractive, well-stocked and commercially focused retail displays.
• Support the delivery and growth of the ecommerce offer.
• Assist with stock control, stock takes and purchasing activities.
• Manage cash handling, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help ensure the highest standards of health, safety and compliance are maintained.

Skills

Customer service

IT skills

Communication

Teamwork

Organisation

Proactive attitude

Tools

POS systems

Job description

Anglian Water Group, AVH Parks, seeks a Senior Retail Assistant to join the fisheries team at Rutland Water and Grafham Water. You will support day-to-day retail and online operations, manage bookings, stock, and events, and help deliver memorable customer experiences.

You’ll work across both stores, contribute to ecommerce growth, and assist with stock control, banking, and compliance while upholding high health and safety standards.