Senior Reservations Coordinator

Warwick Employment Group (WEG); Coventry; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Pension scheme

Discounted sport membership

Electric car scheme

Job summary

Warwick Conferences at the University of Warwick seeks a Senior Reservations Coordinator to lead bedroom reservations, driving occupancy and rate performance across individual, group and university bookings.

Reporting to the Revenue Manager, you will ensure accurate pricing, effective yield management, and collaboration with Sales and Events to convert opportunities into confirmed business, while safeguarding the guest experience.

Qualifications

• Experience in reservations or revenue management is essential.
• Strong customer service and communication skills.
• Ability to lead and develop a small team while delivering revenue targets.

Responsibilities

• Lead our bedroom reservations function to drive occupancy, rate performance and business mix.
• Collaborate with Sales and Events to convert opportunities into confirmed bookings.
• Ensure data accuracy and system integrity across reservations activities.
• Develop and coach the reservations team to deliver service excellence and revenue growth.

Skills

Front office operations

Revenue management

Customer service

Team leadership

Education

Bachelor's degree in Hospitality or Business

Job description

A fantastic opportunity has arisen for a Senior Reservations Coordinator to join our Sales & Events team at Warwick Conferences at the world leading University of Warwick.

About You

Warwick Conferences is seeking a commercially astute and detail-driven Senior Reservations Coordinator to lead our bedroom reservations function, driving occupancy, rate performance and effective business mix across individual, group and university bookings.

Reporting to the Revenue Manager, you will contribute to the overall selling strategy of Warwick Conferences — ensuring effective yield management, accurate pricing across all channels, and strong collaboration with Sales and Events to convert opportunities into confirmed business.

Beyond revenue delivery, this role is pivotal in shaping the customer journey. As the first point of contact for many of our guests, you will ensure every booking interaction is handled with precision, professionalism and care. From data accuracy and system integrity to clear communication with Front of House, your attention to detail will underpin a smooth and exceptional guest experience.

In addition, you will lead and develop the reservations team, fostering a culture focused on service excellence, relationship building and revenue generation.

This is a role for someone who understands that reservations is more than processing bookings — it is about protecting revenue, safeguarding the guest experience and delivering commercial performance through meticulous execution.

Working hours are Monday - Thursday 9am - 5pm Friday 9am - 4pm.

Hybrid working pattern Mon & Fri WFH Tues,Weds,Thurs in the office.

About the Department

Warwick Conferences offers a range of world-class meeting and conferences facilities in a lively and attractive destination. We’re proud to be part of the University of Warwick and located on its leafy green campus. An organisation that invests all its profits into social benefit – education for students, or world-leading research to improve lives globally.

Our mission is to ensure every Warwick Conferences customer is entirely delighted by their experience. The role of our dedicated team is to create lasting, memorable events that achieve everything our customers hope for and more. We have endless stories of how our people go the extra mile every day for our customers. Constantly on the look-out for any improvement to make, taking personal pride in their work and supporting each other to deliver their very best. Our entire team works together to deliver a unique experience for delegates, for every client.

Benefits include a competitive salary, generous holiday entitlement, attractive pension scheme, discounted sport membership and electric car scheme.