Reservations Sales Executive

Commercial Hub; Rugby, Northampton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career development programmes

Hotel discounts

Gym access

Employee Assistance Programme

Job summary

Kew Green Hotels in Rugby seeks a Reservations Sales Executive to be the first point of contact for clients, guiding them from enquiry to confirmed booking across our portfolio of 41 hotels, by telephone and email.

You will own the booking journey, including proposals, contracts and invoicing, and you will identify upselling opportunities to maximise revenue while delivering exceptional service in a fast-paced, target-driven environment at our Commercial Hub in Rugby.

Qualifications

• Proven sales experience, with confidence handling enquiries and closing business over the telephone and via email.
• Strong communication and relationship-building skills.
• Ability to prioritise a busy workload and meet deadlines.
• Resilience and adaptability in fast-paced environments.

Responsibilities

• Responding to a high volume of accommodation enquiries via telephone and email while delivering exceptional customer service.
• Guiding clients confidently through the booking process, including contracts and payment procedures.
• Using your knowledge of our hotels, promotions and services to recommend the best solution for each client and maximise conversion opportunities.
• Building strong relationships with clients, hotel teams and the wider commercial function to ensure a seamless customer experience.
• Taking ownership of each booking from enquiry through to confirmation, ensuring every detail is managed accurately.
• Contributing positively to a high-performing team, supporting shared goals, consistency and service excellence.
• Managing enquiry follow-up activity proactively, maintaining accurate pipeline records and ensuring timely responses to support conversion.
• Identifying upselling and cross-selling opportunities across bedrooms, meeting space and additional services to maximise total revenue per booking.

Skills

Sales experience

Communication

Organisational skills

Customer service

Upselling

Job description

About the Role

Every memorable stay starts with a conversation.

As one of our Reservations Sales Executives, you'll be the first point of contact for many of our clients, helping them find the right hotel for their needs across our portfolio of 41 hotels. Working by telephone and email, you'll guide customers from their initial enquiry through to a confirmed booking, delivering exceptional service while identifying opportunities to maximise revenue.

Managing a portfolio of hotels across the UK, you'll take ownership of the entire booking journey, including proposals, contracts, invoicing and rooming lists. While the role focuses primarily on group reservations, you'll also support a small number of individual reservations and corporate meeting enquiries.

Based at our Commercial Hub in Rugby, Northampton (NN6 7XR) and reporting to the Regional Reservations and Meetings Manager, this office is a supportive, fast-paced environment where no two days are the same. This role combines relationship building, sales, organisation and customer service, giving you the opportunity to make a real impact for both our clients and our hotels. You'll join a supportive and ambitious team at the Commercial Hub, celebrating success, sharing knowledge and working together to deliver outstanding results.

• Responding to a high volume of accommodation enquiries via telephone and email while delivering exceptional customer service.
• Guiding clients confidently through the booking process, including contracts and payment procedures.
• Using your knowledge of our hotels, promotions and services to recommend the best solution for each client and maximise conversion opportunities.
• Building strong relationships with clients, hotel teams and the wider commercial function to ensure a seamless customer experience.
• Taking ownership of each booking from enquiry through to confirmation, ensuring every detail is managed accurately.
• Contributing positively to a high-performing team, supporting shared goals, consistency and service excellence.
• Managing enquiry follow-up activity proactively, maintaining accurate pipeline records and ensuring timely responses to support conversion.
• Identifying upselling and cross-selling opportunities across bedrooms, meeting space and additional services to maximise total revenue per booking.

Please note: This is a central sales role based at our Commercial Hub. You'll support customers by telephone and email across our portfolio of 41 hotels throughout the UK rather than meeting clients face to face.

About You

We're looking for someone who genuinely enjoys creating outstanding customer experiences and thrives in a fast-paced, target-driven environment.

You'll be a confident communicator with excellent verbal and written skills, as you'll spend much of your day speaking with clients over the phone and via email. You're naturally organised, enjoy building relationships and take pride in delivering outstanding service from the very first conversation.

You’ll also bring:

• A positive, enthusiastic attitude and the drive to convert enquiries into confirmed bookings.
• Proven sales experience, with confidence handling enquiries and closing business over the telephone and via email.
• The ability to understand each customer's requirements and create solutions that exceed expectations.
• Strong organisational skills with the ability to prioritise a busy workload and meet deadlines.
• Resilience, adaptability and a calm approach when plans change.
• A collaborative mindset and the desire to contribute to a supportive, high-performing team.

Benefits

Our rewards package includes:

• Career development and access to funded apprenticeships
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of the team will be in touch to understand what you are looking for in your next role. If successful at this stage, you will be invited to a face-to-face interview and a tour of our Commercial Hub. This will be an opportunity to learn more about the role and for us to understand your experience in more detail.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.