Senior Reservationist

Nammos Mayfair; City of Westminster; On-site; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Tronc scheme

28 days leave

Staff meals

Employee discount across Nammos

Career development

Job summary

NAMMOS LONDON is opening in a landmark location in London, seeking a Senior Reservationist to support daily Reservations Department operations and guest journey.

The role requires luxury hospitality experience, strong communication, leadership, and the ability to manage high-volume bookings while maximising occupancy. Evening, weekend, and holiday flexibility are expected.

Qualifications

• Experience in luxury hospitality or fine dining.
• Proven reservations management experience.
• Right to work in the United Kingdom.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee the daily operation of the Reservations Department.
• Ensure all reservations are handled professionally and in line with standards.
• Deliver exceptional guest service via telephone, email, and online booking platforms.
• Manage guest enquiries, VIP reservations, and complaint resolution with discretion.
• Maximise restaurant occupancy while maintaining guest experience.
• Monitor reservations, cancellations, no-shows, and waitlists to optimise covers.
• Coordinate with Restaurant Managers, Hosts, Events, Concierge teams, and senior management.
• Maintain accurate guest profiles and CRM information.
• Assist in seating plans and efficient table allocation.
• Support training and development of the reservations team.
• Ensure reservation systems are maintained and updated.
• Produce daily and weekly reservation reports.
• Monitor team performance and compliance with policies and standards.
• Act as department lead in absence of Reservations Manager.
• Contribute to continuous improvements in reservations operation.

Skills

Communication skills

Leadership

Organisation

Multitasking

Guest service mindset

Tools

SevenRooms

OpenTable

ResDiary

Job description

NAMMOS LONDON

From the iconic shores of Mykonos to some of the world’s most celebrated destinations, Nammos has become synonymous with elevated Mediterranean cuisine, vibrant energy, and refined hospitality. What started as a beachfront restaurant in 2003 has evolved into a globally recognised lifestyle brand known for exceptional food, atmosphere, and unforgettable experiences.

Nammos has arrived in London, bringing our signature style and culinary excellence to one of the city’s most exciting locations. This is a rare opportunity to be part of a landmark opening and to build something extraordinary from the very beginning.
We are seeking a highly organised, service-driven, and proactive Senior Reservationistto support the day-to-day operation of the Reservations Department at Nammos London. This role is responsible for ensuring an exceptional guest journey from the first point of contact, maximising restaurant occupancy, and supporting the Reservations Manager in leading the reservations team.

The ideal candidate will possess excellent communication skills, strong attention to detail, outstanding organisational abilities, and a passion for delivering luxury guest experiences in a fast-paced, high-volume environment.

Key Responsibilities

• Assist the Reservations Manager in overseeing the daily operation of the Reservations Department.
• Ensure all reservations are handled professionally, accurately, and in line with company standards.
• Deliver exceptional guest service via telephone, email, and online booking platforms.
• Manage guest enquiries, special requests, VIP reservations, and complaint resolution with professionalism and discretion.
• Maximise restaurant occupancy while maintaining an exceptional guest experience.
• Monitor reservation trends, cancellations, no-shows, and waitlists to optimise covers.
• Coordinate closely with Restaurant Managers, Hosts, Events, Concierge teams, and senior management regarding reservations and guest preferences.
• Maintain accurate guest profiles and CRM information.
• Assist in creating seating plans and ensuring efficient table allocation.
• Support the management, training, coaching, and development of the reservations team.
• Ensure all reservation systems are maintained accurately and updated promptly.
• Produce daily and weekly reservation reports as required.
• Monitor team performance and ensure compliance with company policies and service standards.
• Act as the department lead in the absence of the Reservations Manager.
• Contribute to continuous improvements within the reservations operation.

The successful candidate will demonstrate:

• Previous experience as a Senior Reservations Agent, Reservations Supervisor, within a luxury restaurant, hotel, or hospitality environment.
• Strong knowledge of reservation management systems (SevenRooms, OpenTable, ResDiary, or similar).
• Excellent verbal and written communication skills.
• Outstanding organisational and multitasking abilities.
• Strong commercial awareness with the ability to maximise revenue opportunities.
• Exceptional attention to detail.
• Ability to remain calm under pressure in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Professional appearance and positive attitude.
• Strong leadership skills with the ability to motivate and develop team members.
• Flexibility to work evenings, weekends, and public holidays as required.
• Right to work in the United Kingdom.

What We Offer

• Competitive salary.
• Participation in the company Tronc scheme.
• 28 days annual leave (including Bank Holidays).
• Staff meals whilst on duty.
• Employee discount across the Nammos Group.
• Career development and progression opportunities.
• Continuous learning and training within a luxury hospitality environment.
• Opportunity to be part of one of London's leading luxury dining destinations.