Guest Relations Manager

Nammos Mayfair; City of Westminster; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Company Pension scheme

28 days annual leave (including Bank H

Birthday Day Off

Meals on Duty

Employee discounts

Company Events

Referral Bonuses

Job summary

NAMMOS LONDON is seeking a Restaurant Guest Relations Manager to deliver exceptional guest experiences within a luxury setting. You will lead a high-performing team, greet guests, anticipate preferences, and coordinate with Reservations, Events, and Service to create unforgettable experiences.

Join a globally expanding luxury brand offering competitive salary, development opportunities, and a path to grow as you help shape the guest journey at one of London’s premier venues.

Qualifications

• Previous experience in guest relations in luxury dining or hospitality
• Proven track record of delivering exceptional guest experiences and handling VIP clientele
• Excellent organizational and communication skills
• Immaculate personal presentation and professionalism
• Reliable timekeeping and punctuality

Responsibilities

• Greet, welcome, and engage with all guests throughout their visit, ensuring each guest feels valued and recognized
• Proactively identify VIPs, regulars, and special guests, ensuring their preferences and requirements are anticipated and met
• Maintain and update guest profiles, preferences, and history in the CRM system, ensuring data privacy and accuracy
• Liaise with the Reservations, Reception, Events, and Service teams to coordinate special occasions, group bookings, and bespoke experiences
• Handle guest feedback, concerns, and complaints promptly and professionally, following up to ensure complete satisfaction and service recovery
• Monitor guest satisfaction through direct interaction, feedback forms, and online reviews, and report insights to management
• Organize and support guest recognition programs, loyalty initiatives, and personalized follow-up communications
• Build relationships with local businesses, concierge partners, and luxury service providers to enhance the guest experience
• Assist in the planning and execution of VIP events, private dining, and exclusive experiences
• Ensure the guest relations desk/area is always immaculate, welcoming, and reflective of the Nammos brand
• Prepare and present regular reports on guest feedback, loyalty, and service trends to management
• Perform all reasonable tasks designated by the General Manager, Restaurant Manager, or management team
• Able to create spend and visit reports for VIP bookings

Skills

Interpersonal skills

Communication

Emotional intelligence

Luxury service

Education

Hospitality qualification

Tools

CRM systems

Job description

NAMMOS LONDON

From the iconic shores of Mykonos to some of the world's most celebrated destinations, Nammos has become synonymous with elevated Mediterranean cuisine, vibrant energy, and refined hospitality. What started as a beachfront restaurant in 2003 has evolved into a globally recognised lifestyle brand known for exceptional food, atmosphere, and unforgettable experiences.

Nammos has now arrived in London, bringing its signature style and culinary excellence to one of the city's most exciting locations. Following our successful opening in May 2026, we continue to build an exceptional team dedicated to delivering unforgettable guest experiences.

We are currently looking for a motivated and Restaurant Guest Relations Manager. We are seeking someone who thrives in a fast-paced environment, takes pride in supporting a high-performing team, and is eager to contribute to the smooth operation of a busy luxury hospitality venue.

At Nammos London, you will be part of an international brand, working within a beautifully designed venue and an ambitious, supportive team. We offer a competitive salary, excellent development opportunities, and the chance to grow within a globally expanding group.

If you are ready to be part of an exciting chapter and help shape the future of Nammos in London, we would love to hear from you.

KEY RESPONSIBILITIES

• Greet, welcome, and engage with all guests throughout their visit, ensuring each guest feels valued and recognized


• Proactively identify VIPs, regulars, and special guests, ensuring their preferences and requirements are anticipated and met


• Maintain and update guest profiles, preferences, and history in the CRM system, ensuring data privacy and accuracy


• Liaise with the Reservations, Reception, Events, and Service teams to coordinate special occasions, group bookings, and bespoke experiences


• Handle guest feedback, concerns, and complaints promptly and professionally, following up to ensure complete satisfaction and service recovery


• Monitor guest satisfaction through direct interaction, feedback forms, and online reviews, and report insights to management


• Organize and support guest recognition programs, loyalty initiatives, and personalized follow-up communications


• Build relationships with local businesses, concierge partners, and luxury service providers to enhance the guest experience


• Assist in the planning and execution of VIP events, private dining, and exclusive experiences


• Ensure the guest relations desk/area is always immaculate, welcoming, and reflective of the Nammos brand


• Prepare and present regular reports on guest feedback, loyalty, and service trends to management


• Perform all reasonable tasks designated by the General Manager, Restaurant Manager, or management team


• Able to create spend and visit reports for VIP bookings

SKILLS, AND EXPERTISE

• Exceptional interpersonal and communication skills, with a natural ability to connect with people from diverse backgrounds


• Strong knowledge of luxury hospitality standards and guest service best practices


• High level of emotional intelligence, discretion, and diplomacy in guest interactions


• Proficiency in guest management and CRM systems


• Ability to multitask, prioritize, and remain calm under pressure


• Excellent problem-solving and conflict resolution skills


• Professional appearance and demeanor, reflecting the Nammos brand


• Attention to detail, organization, and reliability


• Fluent in English; additional languages are an advantage

QUALIFICATIONS

Essential

• Previous experience in guest relations, guest services, or a similar role in a luxury restaurant, hotel, or hospitality environment


• Proven track record of delivering exceptional guest experiences and handling VIP clientele.


• Good command of English, both spoken and written


• Excellent organizational and communication skills


• Immaculate personal presentation and professionalism


• Reliable timekeeping and punctuality

Desirable

• Experience with CRM and guest management software


• Additional language skills


• Experience organizing high-profile events or working with luxury brands.


• Formal qualification in hospitality, customer service, or business administration

WHAT YOU WILL GET

• Competitive Salary


• Company Pension scheme


• 28 days of annual leave (including Bank Holidays)


• Birthday Day Off


• Meals on Duty


• Employee discounts


• Company Events


• Referral Bonuses