Senior Remote UK Customer Success Architect

GitHub; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

GitHub is expanding its Customer Success Architecture team in the United Kingdom and seeks experienced professionals to elevate customer engagement. As a Customer Success Architect, you will align GitHub's technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams.

The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions while deepening technical expertise and

Qualifications

• 5+ years experience in technical consulting or related field.
• Bachelor's degree in CS/IT/Engineering or related field OR 3+ years experience with alternative credentials.
• Willingness to travel up to 25%.
• Professional fluency in French for business and technical discussions.

Responsibilities

• Identify customer requirements and align them with product features to drive digital transformation initiatives.
• Provide coaching and technical guidance on technology profiles and strategies for GitHub solutions.
• Coordinate efforts to resolve blockers and create technology and business roadmaps for successful deployment.
• Support customer technology adoption and help integrate GitHub with existing development tools and workflows.
• Translate complex technical concepts into actionable strategies for diverse audiences and influence engagement.
• Act as voice of the customer, providing feedback to internal teams to guide solution delivery.
• Collaborate with product development, engineering, and sales to align roadmaps with customer feedback.
• Lead workshops and enablement sessions to improve customer outcomes.

Skills

Technical consulting

Technical selling

Customer engagement

Communication

Travel readiness

Education

Bachelor's in CS/IT/Engineering or related field

Master's in CS/IT/Engineering or related field

Tools

AI tools

Job description

GitHub is expanding its Customer Success Architecture team in the United Kingdom and seeks experienced professionals to elevate customer engagement. As a Customer Success Architect, you will align GitHub's technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams.

The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions while deepening technical expertise and