Remote Senior Customer Success Architect — Digital Transformation

GitHub

United Kingdom

Remote

GBP 90,000 - 150,000

Full time

14 days+

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Job summary

GitHub is seeking a Senior Customer Success Architect to drive digital transformation and align customer requirements with GitHub product features. You'll synthesize industry insights, lead implementation with readiness resources, and collaborate with sales and technical teams.

Ideal candidates bring 8+ years in technical consulting or related roles, strong GitHub/DevOps knowledge, and experience guiding customers through DevOps and DevSecOps implementations. Remote-friendly role in the UK.

Qualifications

8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR equivalent experience.

Responsibilities

Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals.
Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.
Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context.
Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives.
Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities.
Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success.
Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption.
Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction.
Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.