Senior Enterprise CSM - Digital Transformation (Remote UK)

GitHub, Inc.; United Kingdom; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Learning & growth opportunities

Remote-first environment

Job summary

GitHub, Inc. is seeking a Senior Customer Success Manager to guide enterprise customers through digital and business transformation journeys. You will drive adoption, value realization, and long-term success with the GitHub platform, engaging senior decision-makers across business and technology.

As a senior member of the CSM organization, you will mentor peers, evolve customer success practices, and partner with Sales, Engineering, and Partners to deliver measurable outcomes.

Qualifications

• 7+ years in customer success or related roles with executive stakeholder management.
• Experience guiding enterprise software adoption and customer value realization.
• Willingness to travel up to 25%.

Responsibilities

• Understand customer priorities and align with internal teams on strategic goals.
• Develop and execute customer success plans tied to transformation objectives.
• Drive cross-functional engagement to enable execution and outcomes.
• Provide insights to influence product and program roadmaps.

Skills

Executive stakeholder mgmt

Cross-functional leadership

Data-driven decision making

Communication skills

Education

Bachelor’s degree in Business, Engineering, Technology, or related field

Tools

Salesforce

Gainsight

Job description

GitHub, Inc. is seeking a Senior Customer Success Manager to guide enterprise customers through digital and business transformation journeys. You will drive adoption, value realization, and long-term success with the GitHub platform, engaging senior decision-makers across business and technology.

As a senior member of the CSM organization, you will mentor peers, evolve customer success practices, and partner with Sales, Engineering, and Partners to deliver measurable outcomes.