Senior Enterprise Customer Success Leader (Remote UK)

GitHub

United Kingdom

Remote

GBP 90,000 - 130,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

GitHub is seeking a Senior Customer Success Manager to proactively guide enterprise organisations through their digital and business transformation journeys. You will focus on adoption, value realization, and long-term success, engaging senior decision-makers and aligning internal teams to customer priorities.

The role emphasizes mentoring, strategy, and cross-team collaboration. You will drive customer success plans, influence roadmaps, and manage blockers to ensure scalable outcomes across

Qualifications

7+ years in customer success or related roles with executive stakeholder management.
Experience leading enterprise-level customer success initiatives.
Ability to travel up to 25%.

Responsibilities

Guide enterprise customers through digital and business transformation using GitHub.
Develop and execute customer success plans aligned with strategic priorities.
Map stakeholder relationships and drive adoption, value realization, and long-term success.
Collaborate with Sales, Engineering, Partners, and Customer Success to drive roadmaps.
Lead cross-functional governance rhythms and report progress to stakeholders.
Act as trusted advisor to executives and surface product/roadmap feedback.

Skills

Customer success mgmt

Executive stakeholder mgmt

Cross-functional collaboration

Change management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Gainsight

Job description

The role emphasizes mentoring, strategy, and cross-team collaboration. You will drive customer success plans, influence roadmaps, and manage blockers to ensure scalable outcomes across

Get your free, confidential resume review.

or drag and drop your file here.