Remote Customer Success Architect for Digital Transformation

GitHub, Inc.; United Kingdom; Remote; GBP 90,000 - 140,000; Full time

Job summary

GitHub is seeking a seasoned Customer Success Architect to leverage business and industry insights, aligning GitHub solutions with customer digital transformation initiatives. You will act as a trusted advisor, guiding technology solutions while collaborating with product, engineering, and sales teams to drive adoption and satisfaction.

You will shape strategic technology solutions, contribute to the evolution of customer engagement, and participate in post-sales activities to ensure successful

Qualifications

• 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• Master’s Degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year experience in technical consulting, technical/sales/industry roles.
• Equivalent experience accepted.
• Ability to travel up to 25% to serve business or client needs.

Responsibilities

• Identify customer requirements by combining business and industry insights and align with product features.
• Provide coaching and technical guidance on technology profiles and strategies.
• Coordinate efforts to remove blockers and create roadmaps for deployment and adoption.
• Support customer technology adoption using readiness resources and enablement activities.
• Translate complex technical concepts into actionable strategies for diverse audiences.
• Represent the voice of the customer by providing feedback to internal teams and escalating issues.
• Assist in building and delivering content and presenting solutions to customer issues.
• Collaborate with product development, engineering, and sales to integrate feedback into roadmaps and strategic initiatives.
• Engage in post-sales activities to align partners and stakeholders for solution implementation.
• Lead initiatives to improve customer success and retention with best practices for product usage.

Skills

Technical consulting

Technical consultative selling

Customer-facing roles

AI tools experience

French language fluency

Education

Bachelor's degree in CS/IT/Engineering

Master's degree in CS/IT/Engineering

Tools

AI tools

Job description

GitHub is seeking a seasoned Customer Success Architect to leverage business and industry insights, aligning GitHub solutions with customer digital transformation initiatives. You will act as a trusted advisor, guiding technology solutions while collaborating with product, engineering, and sales teams to drive adoption and satisfaction.

You will shape strategic technology solutions, contribute to the evolution of customer engagement, and participate in post-sales activities to ensure successful