Remote Senior Customer Success Manager Enterprise Adoption

Github; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

GitHub is seeking a Senior Customer Success Manager to guide enterprise customers through digital and business transformation journeys from a remote UK location. You’ll drive adoption, value realization, and long-term success with the GitHub platform, engaging senior decision-makers and aligning with Sales, Engineering, and Partners.

You will mentor peers, shape customer success practices, and contribute to strategy with actionable feedback to product teams.

Qualifications

• 7+ years in customer success management or related fields with executive stakeholder management.
• Experience engaging C-level and senior business decision-makers.
• Proven ability to influence cross-functional global teams.

Responsibilities

• Align with internal teams on customers’ business priorities and map stakeholder relationships.
• Develop customer success plans and roadmaps with cross-functional partners.
• Drive adoption, value realization, and long-term customer outcomes.

Skills

Executive stakeholder management

Cross-functional leadership

Data-driven analysis

Travel 25%+

Education

Bachelor’s Degree in Business/Engineering/Technology

Master’s Degree in Business/Engineering/Technology

Tools

Salesforce

Gainsight

Job description

GitHub is seeking a Senior Customer Success Manager to guide enterprise customers through digital and business transformation journeys from a remote UK location. You’ll drive adoption, value realization, and long-term success with the GitHub platform, engaging senior decision-makers and aligning with Sales, Engineering, and Partners.

You will mentor peers, shape customer success practices, and contribute to strategy with actionable feedback to product teams.