Senior Enterprise CSM - Remote (UK)

GitHub, Inc.; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

GitHub is seeking a Senior Customer Success Manager to guide enterprise organisations through their digital and business transformation journeys. The role focuses on driving customer adoption, value realisation, and long-term success with the GitHub platform, engaging senior business and technical decision-makers.

You will mentor peers, evolve GitHub’s customer success practices, and collaborate closely with internal teams and partners to map stakeholder relationships and drive roadmap alignment.

Qualifications

• 7+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management
• Experience with executive stakeholder management and a strong executive presence with proven ability to engage C-level and senior business decision-makers
• Ability to travel up to 25%

Responsibilities

• Understand the Customer: Proactively align with internal teams on customers’ business priorities.
• Drive Business Value Realization: Use a data-driven approach to analyse customer adoption and optimise KPIs, success measures, and expectations.
• Guide Customer Success Strategy: Engage executives by providing insights and feedback that shape their digital and business transformation strategy.
• Cross-Team Collaboration: Lead cross-functional engagement to align account strategy, develop business outcomes, and enable execution.

Skills

Executive stakeholder management

Cross-functional collaboration

Customer success management

Change management

Education

Bachelor’s Degree in Business, Engineering, Technology, or related field

Master’s Degree in Business, Engineering, Technology, or related field

Equivalent experience

Tools

Salesforce

Gainsight

Job description

GitHub is seeking a Senior Customer Success Manager to guide enterprise organisations through their digital and business transformation journeys. The role focuses on driving customer adoption, value realisation, and long-term success with the GitHub platform, engaging senior business and technical decision-makers.

You will mentor peers, evolve GitHub’s customer success practices, and collaborate closely with internal teams and partners to map stakeholder relationships and drive roadmap alignment.