Senior Remote Support Engineer for AI Enterprise SaaS

present of AI; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Writer in London is seeking a Senior level Customer & Solutions engineer to own complex production issues for enterprise customers building on our AI platform. This remote role requires several years of enterprise software support, API debugging, and cloud environment familiarity.

You will help debug Python and no-code agents, build automated diagnostics, and feed feedback to engineering. Strong communication with technical users under pressure is essential; prior GenAI exposure is a bonus.

Qualifications

• Several years of technical support in enterprise software.
• Comfort debugging APIs and cloud environments.
• Ability to explain hard problems plainly to technical users.
• Experience building automated diagnostic tools and feeding product feedback to engineering and design.

Responsibilities

• Own complex production issues for enterprise customers on the AI platform.
• Work across support channels and act as escalation point.
• Build automated diagnostic tools.
• Provide feedback to product/engineering.

Skills

Enterprise SaaS support

Python troubleshooting

APIs debugging

Cloud environments

Communication with technical users

Education

Bachelor's degree in Computer Science or related field

Tools

Python

Job description

Writer in London is seeking a Senior level Customer & Solutions engineer to own complex production issues for enterprise customers building on our AI platform. This remote role requires several years of enterprise software support, API debugging, and cloud environment familiarity.

You will help debug Python and no-code agents, build automated diagnostics, and feed feedback to engineering. Strong communication with technical users under pressure is essential; prior GenAI exposure is a bonus.