Senior Remote Agentic AI Production Support Specialist

Ema Unlimited; Bath; Remote; GBP 70,000 - 110,000; Full time

Job summary

Ema Unlimited seeks a Senior Technical Support Specialist to own the health, reliability and trustworthiness of deployed agentic AI systems in production. You will be a production debugging expert, partnering with Engineering, Product, and Implementation to prevent incidents and improve system learning.

Diagnosing failures in multi-agent AI workflows, explaining AI behavior to customers, and shaping product improvements with on-call insights are core aspects of this role.

Qualifications

• 6–9+ years in senior technical support, reliability, or production engineering roles.
• Familiarity with AWS / GCP / Azure.
• Support or reliability roles in AI / automation platforms.

Responsibilities

• Diagnose failures in multi-agent AI workflows.
• Perform production debugging and RCAs.
• Escalate to the right team to solve and close issues.

Skills

Senior technical support

Reliability engineering

Incident management

AI / automation platforms

Tools

AWS

GCP

Azure

Job description

Ema Unlimited seeks a Senior Technical Support Specialist to own the health, reliability and trustworthiness of deployed agentic AI systems in production. You will be a production debugging expert, partnering with Engineering, Product, and Implementation to prevent incidents and improve system learning.

Diagnosing failures in multi-agent AI workflows, explaining AI behavior to customers, and shaping product improvements with on-call insights are core aspects of this role.