Senior Remote Customer Implementation Manager

Rippling; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

TalentNeuron seeks a Senior Project Manager for its Customer Implementation team. You will own onboarding and delivery of Strategic Workforce Planning implementations for enterprise customers, coordinating internal teams and customer stakeholders to ensure on-time, in-scope delivery with early value realization.

The role is fully remote and open to candidates based in the UK or Germany (London a plus). You will report to the Head of Professional Services and manage cross-functional teams in a

Qualifications

• Demonstrated experience managing customer-facing implementation, onboarding, or delivery projects end-to-end in a B2B environment.
• Strong project management fundamentals — planning, scoping, scheduling, risk management, and stakeholder communication.
• Excellent communication skills, with the ability to build trust with customers and align internal teams.
• A track record of coordinating cross-functional teams to deliver on time and to scope.

Responsibilities

• Own end-to-end delivery of customer implementations — from kickoff through go-live and handover — on scope and on schedule.
• Build and manage project plans, timelines, milestones, and keep stakeholders clear on status, risks, and next steps.
• Own and administer the team's project management tooling, keeping plans and reporting current as the single source of truth.
• Act as the primary point of contact for customer project stakeholders, building trusted relationships throughout onboarding.
• Coordinate cross-functional internal teams — data, product, customer success, and advisory — to deliver commitments.
• Support smooth handovers across the delivery lifecycle — from sales to implementation, and from implementation to customer success.
• Own the implementation risk register — identify, track, and resolve risks and scope changes before they affect delivery.
• Drive customer adoption and early value realization, ensuring users are enabled and outcomes are met.
• Capture delivery learnings and feed them back into implementation playbooks and templates.

Skills

Project management

Stakeholder communication

Remote work

Tools

Asana

Jira

Monday.com

Salesforce

Job description

TalentNeuron seeks a Senior Project Manager for its Customer Implementation team. You will own onboarding and delivery of Strategic Workforce Planning implementations for enterprise customers, coordinating internal teams and customer stakeholders to ensure on-time, in-scope delivery with early value realization.

The role is fully remote and open to candidates based in the UK or Germany (London a plus). You will report to the Head of Professional Services and manage cross-functional teams in a