Hybrid/Remote Implementation Project Manager

Hollybank Trustees Ltd; Wokingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

TRL Software is seeking an Implementation Project Manager to lead customer software implementations. You will plan delivery, manage timelines and budgets, coordinate cross-functional teams and ensure professional implementation of contracts.

The role focuses on hands-on delivery with room to grow into greater ownership, reporting to the Product Growth Manager, and involvement across product, software and delivery functions in a hybrid UK-based setting.

Qualifications

• Demonstrable experience managing software implementation or delivery projects – around 3+ years in a relevant role.
• Degree-level education, preferably in a STEM subject.
• PM qualification or certification such as APM or equivalent.
• Understanding of software implementation activities: onboarding, configuration, testing, go-live and handover.
• Experience with internal and external customers.
• Excellent communication: clear, direct and commercially aware.
• Ability to manage multiple projects, customers or workstreams simultaneously.
• Strong judgement, organisation and attention to detail.
• Experience in a B2B SaaS software environment.
• Experience in implementation consulting, professional services or customer delivery.
• Experience with public-sector customers or contracts.
• Experience with configurable software products.
• Experience with offshore engineering or delivery teams.
• Scrum Master or Engineering Management experience.
• Familiarity with Agile ways of working.

Responsibilities

• Plan and manage software implementation projects for new customer contracts.
• Own project plans, timelines, budgets, milestones, risks, issues and dependencies.
• Coordinate activity across product, software, commercial, customer success, support and delivery teams.
• Act as the customer-facing project lead during implementations, providing clear communication on progress, responsibilities, risks and next steps.
• Manage the implementation journey from mobilisation through onboarding, configuration, testing, go-live and handover.
• Work with customers and internal teams to clarify requirements, configuration assumptions, data needs, technical dependencies and readiness criteria.
• Build strong working relationships with customer stakeholders and internal delivery teams.
• Manage scope, assumptions, dependencies and change during implementation projects.
• Track progress against time, cost and scope, and intervene when projects are drifting.
• Raise blockers early and drive action to remove them.
• Hold people accountable for actions and deadlines while maintaining constructive working relationships.
• Support smooth handover from sales into implementation, and from implementation into ongoing customer success or support.
• Provide clear, practical reporting to internal stakeholders and leadership.
• Help improve implementation processes, onboarding materials, templates and delivery discipline without creating unnecessary bureaucracy.
• Support selected internal projects when required when implementation workload is lighter.

Skills

Excellent communication

Multi-project management

Delivery-focused

Commercial awareness

Challenge stakeholders

B2B SaaS experience

Education

Degree in STEM

PM qualification (APM)

Job description

TRL Software is seeking an Implementation Project Manager to lead customer software implementations. You will plan delivery, manage timelines and budgets, coordinate cross-functional teams and ensure professional implementation of contracts.

The role focuses on hands-on delivery with room to grow into greater ownership, reporting to the Product Growth Manager, and involvement across product, software and delivery functions in a hybrid UK-based setting.