Senior Implementation Consultant - Remote UK (Launch & Integrations)

Unmind; Greater London; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Private medical for you & family

Equity in Unmind

Generous parental leave

25 days holiday + birthday + celebra**

Remote-first with UK flexibility

Job summary

Unmind is transforming workplace mental health and is seeking a Senior Implementation Consultant to own the delivery of client launches, live platform changes, integrations, and time-critical implementation work for UK-based clients. You will be the accountable owner from requirements to go-live, combining project management, technical implementation, client leadership, and cross-functional coordination.

You will coordinate with Commercial, Product, Technology, Operations, and Client Success to

Qualifications

• Experience owning client-facing implementation, onboarding, delivery, or technical project work from planning through to launch.
• Strong project management skills, with the ability to keep complex, time-critical work moving across multiple stakeholder teams.
• Comfortable working with technical configuration, integrations, QA, troubleshooting, and issue diagnosis.
• Confident communicating with senior client stakeholders, including HR, IT, security, benefits, or similar groups.
• Strong cross-functional coordination skills, with the ability to align internal teams around status, risks, blockers, and next steps.
• Strong judgement, ownership, and attention to detail in work where delivery quality affects client confidence.

Responsibilities

• Own client implementation and change projects end to end, from requirements gathering and planning through to configuration, QA, launch, and handover, keeping momentum where deadlines are fixed or commercially important.
• Join pre-sales calls to talk clients through our process, answer questions, and be a credible person on these calls.
• Hold executive presence with client-facing leads for HR, IT, security, benefits, and other senior stakeholders, setting expectations clearly and confidently.
• Configure the platform, validate integrations, troubleshoot implementation issues, and elevate with clear diagnostic context when needed.
• Coordinate across Commercial, Product, Technology, Operations, and Client Success so risks, blockers, actions, and ownership are visible.
• Maintain strong implementation records, handovers, and processes to reduce single-point-of-failure risk.
• Surface recurring implementation themes and improvement opportunities to strengthen how we deliver for clients.
• Protect client experience at key moments, especially during new launches, complex changes, and first impressions.
• Flex across the wider Operations and Product Support functions where required, helping resolve client-impacting issues, improve processes, and maintain delivery momentum.
• Enable Operations team members to support with implementations when needed.

Skills

Project management

Client-facing

Technical configuration

Cross-functional coordination

Stakeholder communication

Tools

Integrations

Job description

Unmind is transforming workplace mental health and is seeking a Senior Implementation Consultant to own the delivery of client launches, live platform changes, integrations, and time-critical implementation work for UK-based clients. You will be the accountable owner from requirements to go-live, combining project management, technical implementation, client leadership, and cross-functional coordination.

You will coordinate with Commercial, Product, Technology, Operations, and Client Success to