Winchester - Senior Receptionist

Ivy Restaurants Ltd; Winchester; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Management Career Development Program

Extra holiday allowance

50% staff discount

Gift vouchers for career anniversaries

Refer a Friend Bonus

Discounts across retailers

20 hours minimum contract

Job summary

The Ivy Collection in the United Kingdom seeks a Senior Receptionist to deliver a warm, professional first impression and support the Reception Manager in building an efficient front-of-house team.

You will supervise reception staff, maintain high service standards, and ensure guest needs are met with excellence in a busy, guest-facing environment. The Ivy Collection is an equal opportunity employer, valuing inclusivity.

Qualifications

• Excellent English language skills.
• Ability to supervise reception staff and maintain service standards.
• Positive, warm and professional guest interaction.

Responsibilities

• Support the Reception Manager in building an efficient front-of-house.
• Supervise reception team to ensure high standards of service.
• Ensure guests are welcomed with a warm, professional first impression.

Skills

Customer service

Team supervision

Communication

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We are searching for a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Senior Receptionist

includes ensuringall our guests receive a positive, warm and professional first impression of the restaurant. You will assist the Reception Manager in the building of an efficient department, by taking an active interest in the team’s welfare, safety, and development. You’ll also be able to supervise other receptionists, ensuring that the correct standards and methods of service are maintained.

About you:

You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.